Student Conflict Resolutions Coordinator

Position Information

Position Information (Default Section)

Posting Number Staff_0403539 Classification Title Staff Working Title Student Conflict Resolutions Coordinator Datatel Position ID VPSS3CONRESO1A Annual Hours 2080 Placement Range $46,318.73 - $52,108.57 Position Type Regular Job Category Exempt General Description

This position is responsible for the administration of the student conduct program. The Student Conduct Resolutions Coordinator (SCR) will be responsible for developing standardized correspondence, process, policy, and educational programming. The SCR Coordinator will oversee misconduct case investigations, adjudications, sanction application and monitoring. The SCR Coordinator will also oversee the third-party vendor relationship development and maintenance for sanction engagement and learning development and facilitate consultations with faculty/staff members. The SCR Coordinator will assist with the Student Conduct Code revision process and with the development and presentation of necessary and related training for faculty/staff members, and attendance to Student Conduct or other necessary and related training in conflict resolutions (virtual and/or in person). The SCR Coordinator shall be responsible for monitoring and reviewing accessible, practical, and reasonable conflict resolution strategy options and methods, and managing the student conduct software platform service. The SCR Coordinator will also attend to the composition of activity, production, satisfaction and trend assessment reports, per the instruction and guidance of the Associate Vice President for Student Success.

Reports To Associate Vice President for Student Success What position(s) reports to this position?

Interns

Minimum Education/Experience

Bachelors degree in Communications, Sociology, Human Relations, Public Relations or a related field

Minimum (2) years' professional full-time work experience in a higher education environment in one or more of the following areas: Student Conduct, Student Development, Student Organizations Advisor, Housing/Residence Life or Student Academic Advising.

Minimum (2) years' directly related professional student affairs experience including knowledge of student development theory and student conduct processes, and applicable laws such as Clery Act, Title IX, 1st Amendment Rights (Freedom of Speech), and the Family Education Rights and Privacy Act (FERPA)

Required Knowledge, Skills & Abilities

Knowledge:

In-depth understanding of conflict resolution methods, including mediation, negotiation, and facilitation technique

Knowledge of restorative justice practices, including their application in educational settings

Familiarity with institutional policies, student codes of conduct, and legal requirements (e.g., FERPA, Title IX) that govern student behavior and right

Knowledge of ethical standards in handling student conflicts and maintaining confidentiality

Knowledge of student support services and their role in fostering student development

Understanding of diverse student populations and the impact of cultural, social, and economic factors on conflict and resolution

Basic understanding of mental health issues and referral processes for students in crisis or distress

Skills:

Good public speaking skills

Skilled and organized note-taker

Strong written and verbal communication skills to interact with students, faculty, and staff in a clear, compassionate, and effective manner

Active listening skills to fully understand different perspectives and concerns

Skilled in remaining neutral, de-escalating tensions, and fostering constructive dialogue between conflicting parties

Strong decision-making skills, particularly when dealing with sensitive or time-sensitive matters

Abilities:

Ability to work well with people of diverse backgrounds, needs, and interests

Ability to analyze complex situations, identify root causes, and develop creative solutions for resolving conflicts

Ability to work well with students, faculty, and staff

Ability to work with Microsoft Office Suite

Ability to facilitate workshops, trainings, and/or facilitate meetings

Ability to de-escalate tense and/or anxious situations

Ability to work well with various departments

Ability to articulate well through speech and letter composition

Ability to network and build community relationships with potential participants and key stakeholders

Physical Demands/Working Conditions

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:

The work is light work which requires the person in this position to occasionally exert up to 20 pounds of force to grasp, lift, carry, push, pull, or otherwise move objects. Additionally, the following physical abilities are required:

This position requires the person to frequently communicate with and listen to staff, faculty, students and others to perform the essential functions of the position; must be able to exchange accurate information in various situations.

This position requires the person to operate a computer, other office machinery, and mobile devices to perform the essential functions of the position.

This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.

This position requires the person to position self to access equipment, materials, or supplies that may be above head or ground level.

This position requires the person to judge, observe, and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

Work is performed in a relatively safe, secure, stable, and indoor office and work environment.

Work is performed during normal office hours; some evenings and weekends may be required.

Preferred Qualifications

Master's degree in Student Personnel Administration, Higher Education Administration, Human Relations, or a related field

Three (3) years' professional full-time work experience in a higher education environment in Student Conduct, Student Development, Housing/Residence Life or Student Academic Advising.

Experience with Maxient or similar web-based software platforms

Required Training

Quarterly compliance training as assigned by College

Annual Campus Security Authority (CSA) Training

Work Hours

Monday through Friday; 8am - 5pm with evenings and weekends if required

Department VP-Student Serv Admin. Job Open Date 09/14/2026 Job Close Date Open Until Filled No HR Contact Adrianna Hunter Special Instructions to Applicants

Applicants are to thoroughly complete the online application and attach the following required documents: cover letter, resume, and transcript conferring highest degree.

Applicants who do not attach the required documents will not be considered for the position.

For application assistance, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Job Duties

Job Duties (Position Specific)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Job Duties (Duties Assignment Statement)

Manage the Student Conduct process through advertisements, consultations, reviews, and adjudications with students, faculty, staff, and community members;

Evaluate and compose standardized correspondence and protocol to align with policy and parameters of current cloud-based software platform (currently Maxient);

Annually work with the Associate Vice President for Student Success to revise the Student Conduct Code, as needed;

Stay updated on Student Conduct-related legislation;

Provide regular (term and semester) and annual reports of student resolution activity, gender and race equity, progress, and production;

Collaborate with faculty and staff to implement, monitor, manage cases as needed;

Collaborate with Student Success Advisors for proactive approaches and strategies to retain students with reported behavioral concerns;

Assist with student retention-related projects as requested by the Senior Vice President for Student Affairs and Strategic Enrollment Management or Associate Vice President for Student Success;

Assess needs for the area, assess student misconduct activity/resolutions, student resolution services satisfaction and trends;

Facilitate the monitoring, maintenance, and updating of student resolution-related websites and social media accounts through the Marketing and Public Relations department;

Establish positive and professional relationships with campus police;

Serve as a significant member on the campus behavioral intervention/assessment team(s);

Serve on the drug prevention awareness programmatic committees;

Serve as an available investigator and/or adjudicator in student Title IX reported cases;

Assist in the resolution of Academic Integrity investigations and/or resolutions per established agreements with Academic Affairs;

Serve as a Student Affairs representative on the Institutional Policy Committee;

Assist with monitoring the national and local legislative updates regarding higher education student conduct and behavioral intervention matters;

Assist with the facilitation of the Student Complaint and Grievance process with the guidance of the Associate Vice President for Student Success. The Student Conflict Resolutions Coordinator will develop and annually review the associated policies for necessary revisions.

Assist with other projects and duties as needed.

Job Duties (Safety / Policy & Procedures)

Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

This position has been identified as having significant responsibility for student and campus activities. The individual holding this position is designated as a Campus Security Authority (CSA). CSAs are required to report crimes they become aware of to the Reporting Structure at Oklahoma City Community College. Annual CSA training is required for individuals holding this position.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have an earned Bachelors degree (or higher) in Communications, Sociology, Human Relations, Public Relations or a related field? (Applicants must attach a copy of transcript that confers highest degree to be considered for the position)

• Yes

• No

• • Do you have a minimum of two (2) years of professional full-time work experience in a higher education environment in one or more of the following areas: Student Conduct, Student Development, Student Organizations Advisor, Housing/Residence Life or Student Academic Advising?

• Yes

• No

• • Briefly describe your minimum of two (2) years of professional full-time work experience in a higher education environment in one or more of the following areas: Student Conduct, Student Development, Student Organizations Advisor, Housing/Residence Life or Student Academic Advising.

(Open Ended Question)

• • Do you have a minimum of two (2) years of directly related professional student affairs experience including knowledge of student development theory and student conduct processes, and applicable laws such as Clery Act, Title IX, 1st Amendment Rights (Freedom of Speech), and the Family Education Rights and Privacy Act (FERPA)?

• Yes

• No

• • Briefly describe your minimum of two (2) years of directly related professional student affairs experience including knowledge of student development theory and student conduct processes, and applicable laws such as Clery Act, Title IX, 1st Amendment Rights (Freedom of Speech), and the Family Education Rights and Privacy Act (FERPA).

(Open Ended Question)

• • Have you attached all required documents?
• Yes
• No

Required Documents

Required Documents

• Cover Letter
• Resume/CV
• Transcript

Optional Documents

• Other Document