Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Diversity, Financial Aid, Financial Mathematics, Fitness, Microsoft Office, Music, Organizational Skills, Student Financial Services, Training/Teaching, Vision Plan
Student Finance Coordinator
Salary
See Position Description
Location
Bourbonnais
Job Type
Full-Time Staff
Division
Finance
Department
Student Financial Services
Opening Date
06/30/2026
Position Summary
As a Christian University, Olivet Nazarene University exists to provide an education with a Christian purpose. We value diversity as a means to enrich and deepen the educational experience, both inside and outside the classroom and online. We are committed to recruiting and retaining mission-aligned faculty and staff from diverse backgrounds. We strive to be a more inclusive community as we seek to understand and celebrate our unique experiences and perspectives.
Join a mission-driven team that helps students remove financial barriers so they can pursue their calling at Olivet Nazarene University. The Student Finance Coordinator (SFC) is a relationship-centered role focused on guiding students and families through the financial aid and payment process with clarity, compassion, and excellence.
Essential Duties and Responsibilities
- Serve as a welcoming, knowledgeable first point of contact for student financial questions by phone, email, and in person.
- Provide clear guidance to students and families regarding financial aid options and application processes.
- Stay up-to-date on financial aid policies from federal, state, institutional, and outside sources.
- Review and explain student account activity, including charges, aid, and payment plans.
- Proactively reach out to students who fall behind on payments to help them understand their options and remain enrolled.
- Support online students by helping them set up payment arrangements and preparing them for their program start.
- Provide financial estimates for prospective or current online students seeking schedule adjustments.
- Serve as a backup cashier as needed (processing payments, distributing checks, etc.)
- Maintain confidentiality and professionalism in all interactions.
- Assist the Director of Student Financial Services with additional responsibilities as assigned.
SUPERVISORY RESPONSIBILITIES
This job will not be a supervisor of staff, faculty, students, or volunteers.
Knowledge, Skills and Abilities Required
- A lifestyle in agreement with the ONU Statement of Mission, Faith, and Lifestyle Covenant.
- Strong communication skills with the ability to explain financial information clearly and compassionately.
- Excellent customer service instincts and a patient, solutions-oriented mindset.
- Organizational skills and attention to detail.
- Confidence working with numbers, basic mathematical functions, and financial aid calculations.
- Competence with Microsoft Office and willingness to learn Colleague, Etrieve, Recruit, and other systems.
Additional Information
EDUCATION
A bachelor's degree is preferred, or equivalent work experience.
WORK ENVIRONMENT
Full-time, on-campus role in the Miller Business Center, with potential work in other buildings on campus during special events.
Standard office hours with occasional evening or weekend hours during peak periods may be required.
SUPPLEMENTAL INFORMATION
The salary for this position is $16.75 per hour. Additional considerations will be made for relevant experience and educational background.
Olivet Nazarene University offers:
- Comprehensive medical, vision, and dental insurance.
- Employer retirement contribution begins on first day of full-time employment and is 100 percent vested at that time.
- Additional auxiliary coverage such as life insurance, disability insurance and AD&D insurance.
- Generous paid time off, including vacation, sick, personal, and bereavement leave and 18 days for the observance of holidays.
- Tuition remission granted to employee, spouse, and dependent children for education within Olivet's distinguished academic programs.
- Access to an active campus life with a top-notch fitness center, enriching musical performances, competitive athletic competitions, and introduction to the sciences at our Stickler Planetarium.
To learn more, see our benefits summary here.
Employer Olivet Nazarene University (IL)
Address 1 University Ave
Bourbonnais, Illinois, 60914
Phone 815-939-5240
Website https://www.olivet.edu/about/employment/