Student Financial Services Assistant - Administrative Program Assistant (Internal EOU Candidates onl

Posting Details

Position Information

Position Title

Student Financial Services Assistant - Administrative Program Assistant (Internal EOU Candidates only)

Full or Part Time

Full Time

FTE

1.0

Position Type

Regular

Posting Number

20110698C&A

Position Summary Information

Job Description Summary

The Student Financial Services Office is dedicated to facilitating the primary mission of Eastern Oregon University by delivering responsive, professional and accurate accounts receivable services in the most effective means possible while continuing to implement improvement of services to students, faculty, staff, and the public.

The Student Financial Services Assistant is responsible for initiating and completing a high level of student financial assistance, which includes basic financial aid knowledge, and the ability to research and complete student account audits. This position is responsible for ensuring compliance to program or operation rules, policies, and procedures, as well as applicable state/federal law; applies and/or explains program operation within the Student Financial Services Office.

The Student Financial Services Assistant accounts for funds paid to the University as well as to enter charges on student accounts, process account refunds, process departmental deposits, and assist students with their accounts. This position provides support services to clubs/athletics by preparing cash boxes for special events.

The Student Financial Services Assistant position is part of the SEIU Classified Staff bargaining unit at the classification title of Administrative Program Assistant (APA).

The successful candidate will be working with a wonderful, supportive team of professionals.

Responsibilities

Student Financial Services Assistant

The Student Financial Services Assistant is responsible for researching accounts, collecting data, and compiling information to assist students, faculty, and staff, on financial issues, instruction of websites and payment portals, and provide basic guidance of financial aid disbursements.

The SFSA primary responsiblity is handling all responsibilities related to cashiering:

• Cashiering responsibilities include but are not limited to:
• Providing consistent coverage at the Cashier's window and the main cashier office telephone lines and email support, as needed.
• Providing general cashiering services to students, faculty, staff and the public.
• Verifying and processing deposits for various university departments and student clubs.
• Entering charges and payments on accounts including library fines, parking passes, recreational passes, etc. Distribute checks including financial aid refund checks, scholarship checks, and A/P reimbursement checks.
• Preparing daily bank deposits.
• Balancing cash drawer and close cashiering session at the end of each business day.
• Filing paperwork associated with daily cashiering.
• Responding to phone, e-mail, letter or in-person inquiries from students, faculty, staff and the general public about specific institution, department or program information and services.
• Directing inquiries as necessary.
• Explaining or clarifying rules, processes and procedures.
• Providing information about services available.
• Receiving and routing incoming calls.
• Maintaining vault cash including cash orders and exchanges for various campus departments and recording all items/money placed in or taken out of the Student Finanical Services Office safe. Assisting with mailing monthly student billing statements, update and research address information for returned mail, file miscellaneous paperwork.
• Reviewing and updating holds on accounts, entering various invoices into Financial Information System for payment, ordering supplies and assisting with writing and implementing office procedures.

Also included in the SFSA responsibilities, as time allows:

• Completing student account audits for students, staff, and faculty.
• The creation and process, calculation, and posting of all staff/staff family rate adjustments each term in compliance with staff rate policies.
• Ensuring compliance to program or operational policies and procedures, as well as applicable state/federal law.
• Applying and explaining operational and institutional policies and procedures.
• Creating program and technical or instructional manuals and guides.
• Developing procedures and forms necessary for work completion, efficient workflow and/or service delivery within the institution and with vendors, or contractors.
• Creating and reviewing reports for compliance deadlines, contacts students; completes monthly review of stale dated check report and cancels checks as required; and returns Title IV funds as required by FSA regulations.

Regular attendance is important in all positions in the Student Financial Services Office. The coverage of the office phones and payment window requires prompt and reliable coverage. The staff works together when planning staff absences and will cover for each other as needed. Quality student services and collection of payments are the primary goal of the Student Financial Services Office. Staff members are expected to cross train to assure adequate coverage at all times.

Accuracy and efficiency are very important when recording transactions on student accounts and when making cash exchanges. Transactions need to be made quickly and account resolutions must be followed up on without delay. A positive attitude and the ability to deal with interruptions are very important in this position. Quality professional service and behavior are expected when providing account services to students and when working with faculty and staff.

This position must be extremely careful when providing information to students. They must be aware of when it is appropriate to refer a student to a different department to avoid releasing incorrect or misleading information.

Confidentiality about student accounts is required. The Student Accounts Office staff must use discretion when speaking of the cash nature of our operation and must be careful not to disclose the amount of cash on hand. Certain information such as the combination to the safe must remain confidential and cash control policies and procedures must remain confidential and cash control policies and procedures must be adhered to.

The Student Accounts staff must be aware of security and internal control policies and procedures. The staff must use good judgment when handling cash, making transactions on student accounts and when providing information. Interpreting and following office policies and procedures is very important.

Minimum Qualifications

Experience:

• Three years of office experience which included two years at full performance level and experience generating documents.

Teamwork:

• Proven ability to collaborate effectively in a team environment.
• This position may require a flexible schedule.

Skills:

• Excellent interpersonal communication skills.
• Strong customer service orientation.
• Proficient in computer, math, and database skills.
• Must be able to operate a 10-key calculator and be able to design and prepare documents using word processing and spreadsheet software, currently Microsoft Excel and Microsoft Word.

Compliance:

• Adherence to federal and state regulations, as well as office policies.
• High standards for accuracy and quality.
• Effective time management and ability to manage workload independently.

Knowledge:

• Ability to prioritize tasks based on urgency and importance.

This position is a customer service position and must excel in communications and relations with students, co-workers, staff, faculty and the public. There is a high degree of professional standards and conduct required. The Student Financial Services Office requires teamwork and cooperation among the staff in planning and providing student services.

Background Check:

• Must satisfactorily complete EOU criminal and credential background check. Having a criminal history is not an automatic bar to employment.

Employment Eligibility:

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Eastern Oregon University does not sponsor applicants for employment visas.

Preferred Qualifications

Familiarity with the following:

• EOU Faculty/Staff Handbooks
• EOU Student Handbook
• Student Accounts/Cashier's Procedures Manual
• Federal Student Aid Handbook -University Title IV Disclosure Requirements Student Loans.gov
• Student Information System (SIS) Financial Information System (FIS)
• Family Education Rights & Privacy Act (FERPA)

Special Instructions to Applicants

Applicant must provide:

1) Letter of application (which should include why this position is attractive to the applicant, how it meets the applicant's professional goals, and what attracts the applicant to EOU);

2) Resume/Curriculum vitae;

3) Submit names, emails, and phone numbers for at least three references in the reference section of the application.

Candidates are encouraged to review the values and principles of Eastern Oregon University.

Only complete files of qualified applicants will be reviewed.

Eastern Oregon University - Oregon's Rural University! - is a respected public, higher education institution of academic excellence. Brilliant faculty and staff thrive and together fulfill their career ambitions to serve students from all walks of life.

EOU is a beautiful, quaint campus nestled in a remarkably scenic, high elevation valley populated by wonderful, community-minded citizens that have balanced work-life flexibility. Take a virtual tour of Eastern Oregon University.

Eastern Oregon University is an EEO Employer and welcomes applications from women, members of historically underrepresented minority groups, US Veterans, and persons with disabilities. EOU is committed to providing equal opportunity in its recruitment, admissions, educational programs, activities, and employment without illegal discrimination on the basis of age, color, disability, national origin, race, marital status, religion, sex, sexual orientation, gender identity, gender expression or any status as protected by state or federal law.

Salary

$3636 per month (nonexempt)

Posting Detail Information

Open Date

Close Date

Open Until Filled

Yes

First Day of Application Review

Quick Link to Posting

https://eou.peopleadmin.com/postings/3560