Student Financial Services - Federal Student Worker

POSITION SUMMARY

Reporting to the Associate Director of Student Financial Services, the Federal Student Worker processes payments, provides customer assistance and provides basic administrative support to the department. Students who are hired must be eligible for the Federal Work Study program.

RESPONSIBILITIES

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Position-Specific Responsibilities

• Working knowledge of FERPA regulations and requirements.
• Coordinate and fulfill all administrative tasks and communication to students, faculty or staff members.
• Greet students and inform the department of guest's arrival.
• Make or answer phone calls and provide basic information. Escalate calls as needed.
• Assist customers with inquiries and provide helpful, accurate information about Student Financial Services.
• Learn and apply federal regulations pertaining to financial aid.
• Collaborate with team members to ensure departmental goals are met.
• Complete other duties as assigned to support the departments operations as assigned by the Associate Director of SFS.

University-Wide Responsibilities

• Model core organizational beliefs and values; communicate openly and effectively within and across departments.
• Establish and maintain professional communication and ensure that all interactions are supportive, courteous, and respectful (TKU Social Covenant).
• Utilize effective communication skills to present information accurately and clearly both internally and publicly.
• Participate in professional development activities that are aligned with University, departmental and individual goals.
• Support the maintenance of accurate and complete records as required by governing entities (DOE, TRACS, ABHE, etc.); file all physical and computerized reports, records, and other documents required.
• Comply with all policies, operating procedures, legal requirements, and verbal and written directives.
• Perform other related duties as assigned.

Organizational & Cultural Expectations

At The King's University, every employee is expected to actively support and advance the University's mission to integrate Biblical education and practical ministry to shape Spirit-formed individuals who follow Jesus, serve His Church, and are sent to impact the world, by living out our Christ-centered culture in daily work and relationships.

Employees are expected to operate in alignment with The King's Culture, demonstrated through the following shared expectations:

• Spirit-Formed Leadership

Demonstrates a growing, authentic Christian faith marked by integrity, humility, teachability, discernment, and trustworthiness. Leads self and others in a manner that reflects Christ's character, embraces accountability, and pursues continual personal and spiritual growth.

• Courageous Collaboration

Works effectively and respectfully with others across diverse backgrounds and perspectives. Communicates honestly, adapts to change, takes appropriate initiative, and contributes to unity through grace-filled relationships, thoughtful risk-taking, and a commitment to shared goals.

• Gracious Service

Approaches work with humility, compassion, and excellence. Takes ownership of responsibilities, serves others with a Christ-like heart, manages time and resources responsibly, and consistently seeks to honor God through faithful stewardship and professional conduct.

All employees are expected to model these competencies in their interactions with students, colleagues, leadership, and external partners. These cultural expectations guide how we hire, develop, evaluate, and support our community as we work together to reflect Christ in all we do.

QUALIFICATIONS

Education

• High school diploma or equivalent
• Enrolled in at least a part-time load as a student (6 hours undergraduate/graduate and 2 hours doctoral) at The King's University

Competencies

• Experience using Microsoft and Apple software.
• Excellent communication and customer service skills.
• Ability to problem-solve.
• Willingness and ability to learn and adapt to new systems and technologies
• Ability to multi-task

Other Requirements

• Criminal Background Verification.

MENTAL/PHYSICAL/ENVIRONMENTAL DEMANDS

• Maintain emotional control under stress
• Frequent standing, stooping, walking, and bending
• Lift up to 15 lbs.