Student Financial Services Supervisor

Position Department: Student Financial Services

Position Type: Staff Full-Time

Overview:

This position is general oversight of student financial services functions, including monitoring delinquent receivables placed with the billing servicer and various collection agencies, oversight of payment plans, answering questions, both in person and as a part of the phone queue, related to the student's account. In addition, the position will oversee the military education programs, with oversight of the other discount/exemption programs and third party billing.

Responsibilities:

• Administration of Student and Delinquent Receivables: Maintain an understanding of all federal and state regulations for collection activities. Place delinquent accounts with third party billing servicer for external collections. Review student account documentation for placement with third party collection agency. Monitor collection activity while at third party collection agency. Respond to all disputes and inquiries, including credit bureau disputes. Reconciliation of student and delinquent receivables accounts and calculation and monitoring of the associated allowances. Monitoring and Fiscal year end evaluation of all third party collection agencies. Payment of invoices to collection agencies.
• Oversee the Student Financial Services administrator who is responsible for the administration of the discount/exemption programs, third party invoicing and miscellaneous scholarships.
• Responsible for the administration and reconciliation of military education programs, including Chapter 33, Yellow Ribbon, Chapter 31, PA National Guard, ROTC and Airforce TA.
• Respond to emails from the Financial Services general email account.
• Coordinate the Financial Appeals Board.
• Implement various payment plans. Payment processing/Account adjustments/Maintain special codes holds.
• Understanding of collection and privacy regulatory requirements.
• Perform related work and other duties as assigned.

Minimum Qualifications:

• Bachelor''''s degree required.
• Preferred candidate would have at least 2-3 years of experience in the area of student financial services at a higher education institution.
• Customer service/student focused.
• Good communication skills.
• Strong organizational skills.
• Collaborative mindset.
• Positive attitude.

Exemption Status: Exempt

Act 153 Clearance Required: No

Required To Pass a Motor Vehicle Report Check (If driving on behalf of the University): No

Required to Pass a Credit Check: Yes

Additional Posting Information: None

Special Applicant Instructions: None

Commitment to Diversity:

RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin.

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please email humanresources@rmu.edu or call us at (412) 397-6270 if you require a reasonable accommodation to apply for a job or to perform your job.