Student - First-Gen Student Catalyst

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

Job Summary

Southern New Hampshire University is seeking an individual to serve as a First-Gen Student Catalyst. Student Catalysts will assist in creating and implementing engaging programming and events for first-generation college students and supporting faculty/staff. In addition to peer-to-peer support, Student Catalysts will foster connections and advocate for the needs of first-generation students. Student Catalysts will also create content development for social media platforms, monthly newsletters, and will aid the Penmen First Scholars Program in a series of marketing activities that range from creating bulletin boards to representing the office at tabling events.

Job Responsibilities

• Assist in the implementation of early arrival program and monthly programming for first-generation college students on campus
• Assist in providing content for social media channels and departmental communications (Penmen First Scholars Program newsletter, monthly email, etc.)
• Provide mentorship and support to Penmen First Scholars through one-on-one mentoring sessions and group mentoring opportunities to help them navigate academic and social challenges.
• Create flyers and other promotional materials for events/programs
• Represent the office at outreach events including new-student orientation, Admissions events, presentations and training sessions
• Assist in all aspects of customer service including answering phones, greeting guests, keeping the First-Gen Lounge clean and organized
• Collect and analyze data on student participation, satisfaction, and outcomes to inform program improvements and enhancements.
• Complete other tasks as assigned by department leadership (this may include shopping for events, research, budget assistance, serving as a liaison, general office clean-up and a wide variety of administrative tasks)

Minimum Qualifications

• Enrollment in an Undergraduate program at SNHU (at least a sophomore)
• On-Campus student
• Passion for working with first-generation students
• Working knowledge in concepts related to first-generation students and on-campus student resources that are available to those students
• Must be willing to work collaboratively with others and be flexible regarding assigned tasks
• Knowledge of basic computer/technology skills (word, excel or equivalent, google docs, Canva, video/digital imaging, etc.)
• Knowledge of basic social media skills (Instagram, TikTok, etc.)
• Ability to maintain privacy
• An interest in advancing the mission of the Penmen First Scholars Program

Learning Outcomes (NACE Competencies)

• Develop Communication skills through professional interactions with students, staff, and faculty.
• Strengthen Teamwork skills by collaborating with department staff and fellow student employees.
• Build Professionalism through reliability, accountability, and workplace etiquette.
• Enhance Technology skills through the use of office systems, software, or specialized tools.
• Improve Critical Thinking by solving problems and making informed decisions in daily tasks.
• Practice Leadership by taking initiative and supporting departmental goals.
• Increase Career & Self-Development through workplace experience and professional growth.
• Develop Equity & Inclusion awareness by interacting respectfully with diverse populations.

Work Schedule

Can work up to 20 hours per week between programming and staffing the First-Gen Lounge. Hours will typically be between Monday-Friday, from any time between 8 am - 5 pm. Some evenings and weekends will be required for program support.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.