Student Help Desk Coordinator

Student Help Desk Coordinator

Salary

$50,578.00 Annually

Location

15800 S. State Street, South Holland

Job Type

Full-time Support Staff

Job Number

00313

Department

Academic Computing and Telecommunications

Opening Date

07/30/2026

• Description
• Benefits

Description

SUMMARY:

The purpose of this position is to coordinate the operation of the Student Helpdesk (SSC Connect), providing Information Technology support to faculty, staff and students at tier 1 or tier 2 levels; conducting research related to software and/or hardware issues; and generating Helpdesk reports to management.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Works with other departments and/or outside sources to obtain Intern Technicians, schedule and assign staff as needed; maintain time and attendance records and forward to management.
• Monitors and tracks helpdesk database, train and assign Intern Technicians, track Technician's progress, and manage and track assets such as hardware and software.
• Provides IT support to faculty, staff, and students; receive and resolve trouble calls from users; dispatch Intern Technician to resolve trouble calls; assist students with on-line registration and portal issues; train users on hardware and software usage; write or revise user training manuals and procedures; troubleshoot hardware and software problems; and install or replace hardware as needed.
• Installs commercial microcomputer software packages on end-user computers
• Configures, changes, and installs hardware configurations as appropriate, and provides technical assistance and training.
• Installs premise network cabling; both fiber and copper.
• Interact with feeder high schools and vendors as needed; and offering mentoring; training of new student Helpdesk Technicians.

Minimum Qualifications

• Associate's Degree in related network systems and/or related network job experience.
• Three years of related work experience.
• Strong technical knowledge of network and PC operating systems and of current network hardware, protocols, and standards.
• Knowledge of applicable data privacy and practice laws.
• Must successfully pass a criminal background check

Supplemental Information

PREFERRED QUALIFICATIONS:

• Extensive application support experience with Ellucian Colleague

STATUS/BENEFITS:

This is a Full Time Support Staff position for 35 hours per week. Board approval is required. The salary comes with the following employee benefits: $16,000 Annual Flexible Health Benefit, 12 Medical and 3 Personal Days Earned within First Year of Employment; 16 Holidays, 5 Winter Break Days, and 4-Day Summer Workweek.

BEGINNING DATE: September 14, 2026

APPLICATION DEADLINE: Until Filled

APPLICATION PROCEDURE: Submit letter of application, resume and transcripts to: ssc.edu/jobs

South Suburban College offers a wide range of benefits to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation and sick leave and more.

Employer South Suburban College

Address 15800 S. State Street

Human Resources

South Holland, Illinois, 60473

Phone 708-596-2000 ext. 2224

Website https://www.ssc.edu/