Student Information System Support Specialist

The Student Information System (SIS) Support Specialist is responsible for the management, maintenance, and support of the district's student data systems. This position ensures the accuracy, integrity, and security of student information while providing technical support and training to staff on the effective use of the SIS. The SIS Support Specialist serves as the primary contact for system configuration, troubleshooting, and data reporting to meet state and federal requirements. This role requires strong attention to detail, problem-solving skills, and the ability to communicate technical information to non-technical users in a clear and supportive manner.

Essential Functions

• Develop, maintain, and update training materials, user guides, and a comprehensive knowledge base; provide ongoing training and support to staff on system functionality, reporting, and best practices

• Engage in continuous professional development to stay current with emerging technologies and share relevant updates; document procedures and communicate system changes effectively

• Serve as the primary point of contact for the Student Information System (Skyward), providing system administration, user support, troubleshooting, and technical assistance

• Manage and maintain Family and Student Access portals, staff access, and security permissions; configure, monitor, and update the SIS to ensure optimal performance and compliance with district, state, and federal requirements

• Coordinate with IT staff and software vendors on system upgrades, integrations, and data security

• Maintain accurate, secure, and confidential student records; perform data entry and manage cumulative files in compliance with policies and regulations

• Assign WISEids and ensure alignment between Skyward and DPI systems (OPAL, WISEdata, WISEdash, and WISEid via Ed-Fi); evaluate and improve data integrity and reporting processes

• Support Course Masters, course requests, future scheduling, and administrative scheduling tasks

• Develop and manage the district's annual online registration process, including family communication; maintain student enrollment webpages and related platforms

• Conduct year-end closeout, system rollover, and beginning-of-year setup for all SIS modules

• Generate, schedule, and analyze reports for administrative staff, including data mining as needed

• Prepare and submit required district, state, and federal reports, ensuring accuracy, timeliness, and compliance (e.g., enrollment, attendance, discipline, demographics, Child Count, Civil Rights Data Collection, End of Year reporting, pupil count)

• Identify, recommend, and implement system and process improvements to enhance efficiency and meet district needs; provide responsive support to staff and stakeholders

• Adhere to all district safety procedures and ensure compliance with applicable policies, regulations, and data privacy standards

• Understand and follow safety procedures

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/Abilities:

• Strong attention to detail with a high level of accuracy in data management and reporting.

• Proficiency in using and supporting Student Information Systems and related software.

• Ability to learn new technologies quickly and adapt to system upgrades or changes.

• Strong problem-solving and troubleshooting skills.

• Excellent organizational and time-management abilities with the capacity to meet deadlines.

• Effective verbal and written communication skills, including the ability to explain technical concepts to non-technical staff.

• Ability to maintain confidentiality and comply with data privacy regulations (FERPA and district policies).

• Skilled in generating and interpreting reports for decision-making and compliance.

• Ability to work independently as well as collaboratively with teachers, administrators, IT staff, and state reporting agencies.

• Strong customer service orientation and patience when providing user support and training.