JOB SUMMARY:
The Student Information System Support Technician works with the Information Systems Manager/ SIS Coordinator to resolve daily issues and work to improve service to students and staff who use Salesforce, Banner, and The LECOM Experience in all programs at all LECOM campuses.
CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:
• Promotes and preserves the mission of LECOM; • Maintains confidentiality, professional appearance, and pleasant demeanor; • Acquires knowledge in the Banner Self-Service user interface - both the base software modules and the customizations used by LECOM Admissions, Registration, Financial Aid, Clinical Education and Accounting. • Provides help desk support for all users; • Acquires knowledge in the interaction of The LECOM Experience and use of standard and custom packages. • Troubleshoots problems with the creation of course pages and other functions controlled in Banner/Canvas. • Creates admission applications and online data collection forms; • Acquires knowledge in the use of SQL to query Banner and Salesforce for reporting and troubleshooting; • Responds to support requests for Banner and Salesforce in a timely manner and keeps end users informed of how and when problems are resolved; • Sets up and troubleshoots Salesforce/Banner automatic mail-merge correspondence; • Creates new reports, maintains and updates existing ones; • Runs weekly data quality reports and corrects inconsistencies; • Provides individual training to new Salesforce users; • Provides support and troubleshooting to medical, pharmacy, dental, masters and doctorate applicants for the Student Self-Service and Banner Admissions pages; • After proficiency in the Admissions module is acquired, begin learning and sharing responsibility in the Registration, Financial Aid, Clinical Education and Accounting modules; • Assists the Information Systems Manger/SIS Coordinator in other duties as assigned; • Contribute and be responsible for overall student success; • Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction; • Participate in scholarly activity so to enrich and broaden the student learning experience; • Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; • Accept other duties needed/assigned for the departmental needs.
EEO/AA/M/F/Vets/Disabled