The UNM Information Technologies Campus Outreach & Engagement team is seeking a student employee to perform hardware support and repairs for user departments. Resolves hardware, software, and communication problems/conflicts/defects. Will interact with customers, recommend, and purchase inventory, and control supplies and/or parts. Assists with Lobo BrainBar customer support. May assist with device decommissioning at our Surplus offices.
Duties and responsibilities include:
Investigates, analyzes, and resolves hardware and associated software and communications problems on university computer systems; performs complex hardware repairs and maintenance on a wide range of Windows & Mac computers and peripherals
Provides intermediate hardware technical assistance and support; troubleshoots and resolves system
hardware, software, and communications failures and conflicts
computer systems and resolves configuration conflicts and errors.
Installs, integrates, and configures new computer systems and hardware for users
Researches, analyzes, and recommends appropriate computer hardware for customized computer
configurations
Reviews, prioritizes, and processes problem reports; documents the progress of projects
Maintains a high-level quality of customer service standards in dealing with and responding to questions
Performs miscellaneous job-related duties as assigned
Why work at UNM?
For firsthand information on why UNM is a great place to work and learn, visit UNM Proud to hear directly from University employees, faculty, students, and alumni. In addition to all the University has to offer, you have the added benefit of living in New Mexico, a land rich with art, history, culture, and outdoor activities, all with a very affordable cost of living. For more about life in New Mexico, visit NewMexicoTrue. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.
Positions
UNM has a number of positions available for staff, faculty, and student employees in various academic fields and levels of experience. Everyone hired into the UNM community serves a vital role in supporting our mission. We’re here to educate and encourage students to develop the values, habits of mind, knowledge, and skills that they need to be enlightened citizens, contribute to the state and national economies, and lead satisfying lives.