Student, Intern Information Technology Summer 2027

PS Job Title: Student, Intern

Work Place Flexibility: Hybrid

Legal Entity: Entergy New Orleans, LLC

About the Role

Our ServiceNow support and development team is looking for a motivated student intern to gain hands-on, enterprise-level experience across the full lifecycle of platform development - from requirements gathering to delivery and support. This is a unique opportunity to work alongside experienced ServiceNow developers and administrators on real projects, including modern Agentic AI initiatives built natively on the ServiceNow platform.

Youll be exposed to a broad range of disciplines rather than a single narrow task, making this a great fit for a student who wants to explore where their interests and strengths lie within enterprise IT.

What Youll Be Exposed To

• ServiceNow development - configuration, scripting, workflow/flow design, and platform customization
• Agentic AI development on ServiceNow - building and testing AI agents, working with models, agent orchestration, and related tooling (e.g., MCP) within the platform
• QA testing - test case design/automation, execution, defect tracking, and validation of new features
• Agile project management - sprint ceremonies, backlog grooming, story writing, and tracking work in an agile tool
• Requirements documentation - gathering, clarifying, and writing clear business and technical requirements
• Solution documentation - technical design docs, runbooks, and knowledge base articles
• Enterprise IT governance - exposure to change management, release processes, and other governance practices used in a large IT organization

What Were Looking For

Required:

• Current coding/programming skills (any modern language; JavaScript is a plus given the platform)
• Familiarity with core AI concepts - what models are, how agents work, and general awareness of emerging standards like MCP (Model Context Protocol)
• Basic IT literacy (understanding of how enterprise software, tickets, and systems generally work)
• Strong communication skills, curiosity, and willingness to learn
• GPA 2.8 or above
• Currently enrolled in an undergraduate or graduate program (Computer Science, Information Systems, AI or related field preferred)

Preferred (not required):

• Prior exposure to ServiceNow (development, administration, or as an end user)
• Experience with QA/testing practices
• Familiarity with Agile/Scrum methodology
• Experience writing technical or business documentation
• Coursework or projects involving AI/ML, LLMs, or agent-based systems

Primary Location: Louisiana-New Orleans Louisiana : New Orleans

Job Function: Students / Early Careers

FLSA Status: Nonexempt

Relocation Option:

Union description/code: NON BARGAINING UNIT

Number of Openings: 1

Req ID: 124048

PS Job Title: Student, Intern

Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.