Job Description
Overview:
The College of Forestry, Wildlife and Environment Information Technology team is seeking a student employee to provide front-line IT support, assist with service ticket intake and triage, support day-to-day technology operations, and contribute to departmental IT projects.
Responsibilities:- Serve as the initial point of contact for IT support requests.
- Create and triage service tickets received through ticketing system, walk-ins, phone calls, Microsoft Teams, and email.
- Gather and document incident and request details for escalation and resolution.
- Provide basic technical support for computers, printers, peripherals, and mobile devices.
- Assist with computer deployment, setup, and replacement projects.
- Maintain IT inventory and asset records.
- Support classroom, conference room, and audiovisual technology.
- Assist with Microsoft 365 application support.
- Perform other IT-related duties and special projects as assigned.
- Enrolled student at Auburn University
- Interested in Information Technology, Computer Science, Cybersecurity, or a related field.
Why should YOU consider student employment at Auburn University?
- Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
- Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
- Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.
Numbers & Facts
| Location | Auburn University, AL |
| Industry | Education |
| Salary | $12–$14 Per Hour |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 1856 |
| Website | http://www.auburn.edu/ |
About Company
Welcome to Auburn University, a
comprehensive land, space and sea grant research institution blending arts and applied sciences. The University
continuously changes to accommodate today's needs, while still respecting the traditions and spirit of Auburn. As we grow and change, Auburn will always continue its tradition of excellence.
The main campus had an enrollment during fall of 2007 of 24,137. Auburn University offers degrees in 13 schools and colleges at the undergraduate, graduate and professional levels.
Auburn University is known not only for its academic excellence, but for its impact on Alabama as well. A recent study determined AU had nearly $ 4 billion economic impact on the state of Alabama, including a $ 1.5 billion impact on the economy and a $ 2.4 billion impact in "human capital." AU's Technical Assistance Center, a collaborative Engineering / Business outreach unit, performs hundreds of projects annually for state industry, generating millions of dollars in increased efficiencies and saving or creating hundreds of jobs statewide.
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science, and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn.
The main campus had an enrollment during fall of 2007 of 24,137. Auburn University offers degrees in 13 schools and colleges at the undergraduate, graduate and professional levels.
Auburn University is known not only for its academic excellence, but for its impact on Alabama as well. A recent study determined AU had nearly $ 4 billion economic impact on the state of Alabama, including a $ 1.5 billion impact on the economy and a $ 2.4 billion impact in "human capital." AU's Technical Assistance Center, a collaborative Engineering / Business outreach unit, performs hundreds of projects annually for state industry, generating millions of dollars in increased efficiencies and saving or creating hundreds of jobs statewide.
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science, and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn.
Skills
- Audiovisualunmatched
- Computer Scienceunmatched
- Forestryunmatched
- Information Technology & Information Systemsunmatched
- Internet Securityunmatched
- Inventory Managementunmatched
- Inventory Reportsunmatched
- Mentoringunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Phoneunmatched
- Mobile Devicesunmatched
- Peripheral Hardwareunmatched
- Printersunmatched
- Software Administrationunmatched
- Technical Operationsunmatched
- Technical Supportunmatched
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