Posting Details
Business Title: Student Navigator Posting Category: Administrative and Professional Salary Grade: 05 Salary Plan: Professional Staff - SEIU Hiring Range: Pay Rate Department: College of Arts and Sciences Deans Department Position Location: Main Campus FTE: 1.0 Job Summary: Collaborates with others in the implementation of strategies, plans, programs, and services that support the assigned colleges goals of attracting and retaining an academically talented non-traditional student population. Represents and promotes the assigned colleges and Cleveland State University (CSU) to prospective non-traditional students. Maintains individual communication with prospective students throughout the admissions process from inquiry to enrollment utilizing the customer relationship management (CRM) tool. Develops and implements a recruitment plan and schedule. Maintains, collects, and analyzes recruitment, admissions, and retention data utilizing the CRM tool. Works with others on the planning and implementation of community outreach and with specialized engagement activities. Monitors enrollment trends and develops appropriate recruitment engagement strategies. Performs other functionally related duties as assigned.
Minimum Qualifications: Bachelors degree, preferably in education, social science, humanities, business, or related fields. Experience in advising, mentoring, student programming, student services, teaching, or tutoring in an educational or programming setting. Valid drivers license and ability to establish and maintain driver eligibility under CSUs Driving and Motor Vehicle Policy.
Preferred Qualifications: Masters degree, preferably in student affairs, higher education, counseling, or a related field. Three (3) years in admissions, recruitment, student services, education, mentoring, academic advising, career services, and workforce development in an educational or programming setting. Experience engaging with non-traditional students. Experience planning, organizing, and implementing recruitment or sales plans, events, or programs. Experience utilizing a CRM system. Experience using social media and networked communications.
Knowledge, Skills, and Abilities (KSAs): Excellent interpersonal skills, customer focus attitude, and ability to work effectively with a wide range of constituencies. Excellent written and verbal communication skills, organizational skills, problem-solving skills, critical thinking skills, and decision-making abilities. Knowledge of credit for prior learning processes and transfer credit evaluation. Knowledge of individualized interdisciplinary or workforce-based academic programming. Social media communication skills. Proficiency with student information systems and academic planning tools. Ability to effectively plan and coordinate, establish and maintain effective working relationships, and prioritize workloads based on available resources. Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, and PowerPoint. Ability to travel frequently and to work a flexible schedule, including evenings and weekends.
Requisition Number: PT0703787S Date grant position or appointment expires: For Funds Available Temporary and Waiver of Posting: 06302028 Special Instructions to Applicants: Applicant Instructions: Offer of employment is contingent on satisfactory completion of the Universitys verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check. Applications will be exclusively accepted online at http://www.csuohio.edu/offices/shrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week: 40 Work Schedule: Typically Monday - Friday, 8:00 AM - 5:00 PM Advertising Copy: Full Time/Part Time: Full Time Posted Date: 03172026 Close Date/ Application Deadline: Open Until Filled Review Begins: 03242026 Tentative Start Date: Supplemental Questions Required fields are indicated with an asterisk (*). How did you hear about this employment opportunity? Public Job Posting Internal Job Posting Agency Referral Advertisement/Publication Personal Referral CSU Website Other (If you selected Public Job Posting or Other, please provide source.)
Open-Ended Question: Do you require any type of accommodation should you be invited to campus for further screening? Please contact CSU at 216-687-3636 if you need accommodation. Yes No Are you able to perform the essential functions of this position with or without reasonable accommodation? Yes No Are you a current internal SEIU applicant/team member? Yes No Do you have experience in advising, mentoring, tutoring, student programming, or student services in an educational or programming setting? Yes No Do you have a valid drivers license and establish driver eligibility under the Universitys Driving and Motor Vehicle Policy? Yes No
Application Documents: Required Documents: Resume Optional Documents: Cover Letter/Letter of Application