Posting Details
Posting Details
Posting Number: 0603059 Recruitment Type: Open to All Applicants Position Title: Student Receivables Specialist Position Type: Staff Benefits Status: Benefits Eligible FLSA: Non-Exempt Hiring Range: $20.75-$22.31 per hour, plus excellent benefits. Location
Tacoma, WA 98447.
Department: Business Office Posting Date: 05/27/2026 Closing Date When a sufficient number of qualified applicants have been identified. Work Schedule:
FT; 40 hours per week. Normal hours of operation, Monday-Friday, 8am-5pm.
General Description:
The Receivables Specialist is responsible for all collections activity relating to past due and delinquent student accounts, and third party funded loan programs. This includes using all available resources, negotiating payment arrangements, initiating appropriate collection action, utilizing skip-tracing methods and maintaining collection files. This position also assists in the processing of monthly student billing, third party invoicing, refund processing, and other accounts receivable and cashiering duties. Reports to the Director of Financial Operations.
Essential Functions and Responsibilities:
Student Account Collections and Management
Manage, collect, and resolve all matters related to students' outstanding balances.
Contact students via phone, email, and written correspondence.
Counsel students on available payment options.
Negotiate, establish, monitor, and collect on promissory notes.
Ensure timely follow-up for payment or resolution.
Utilize skip tracing methods to locate students.
Maintain thorough student account documentation to support collection agencies and ensure due diligence.
Monitor, place, and remove student account holds in accordance with university policy.
Assess monthly interest on all past-due student accounts.
Third-Party Collections and Agencies
Serve as the main point of contact for the university's collection agencies.
Coordinate collection agency activities, including assigning accounts to agencies, account settlement, and legal review.
Ensure timely posting of collection agency payments and account adjustments.
Manage and monitor accounts in bankruptcy, including in-house accounts.
Monitor agency inventories for activity and potential reassignment.
Payment Plans and Billing Operations
Manage all areas pertaining to the third-party payment plan provider.
Apply payment plans to student accounts.
Monitor past-due payment plans.
Contact students regarding NSF payments and terminated plans.
Responsible for the monthly student billing process, including verifying the accuracy of all transactions and reviewing billing statements prior to delivery.
Review the Daily Cashiering Report to ensure the accuracy of all student account transactions posted by other university departments.
Assist with the NSF check collection process, including removing and collecting on NSF payments made to the online third-party payment provider.
Apply payments made via the third-party online payment provider's interactive voice response (IVR) system.
Account Reconciliation and Compliance
Review and process weekly student refunds.
Assist students with inquiries regarding 1098-T Tuition Statements, including updating student information and explaining reporting on the form.
Prepare monthly review of accounts to determine which are ready for bad debt write-off in accordance with university policy.
Monitor small balance write-offs in accordance with university policy.
Monitor and follow up on student account credit balances for non-registered students to limit unclaimed property payments.
Monitor unreleased deposits to ensure funds are credited to student accounts in a timely manner.
Work with Admissions regarding the forfeiture and deferral of enrollment deposits.
Collaborate with other university departments regarding charges and credits on student accounts, as well as to address student/parent disputes and payment posting issues.
General Support
Act as back-up Cashier.
Perform other duties as assigned.
Knowledge, Skills, and Abilities:
Required Qualifications:
Preferred Qualifications:
Work Conditions: Physical Requirements: Special Instructions to Applicants: Other Information:
PLU is a small, private university where caring means more than kindness and consideration - it means a bold commitment to expanding well-being, opportunity, and justice. Because PLU is a community committed to the creation and advancement of knowledge through diversity and inclusion, the university actively recruits a diverse faculty, staff, and student body. PLU is an equal opportunity employer and welcomes applications from members of historically underrepresented and minoritized groups, women, veterans, persons with disabilities, and others who would bring broadly diverse perspectives, experiences, and backgrounds in educational, research or other work activities.
PLU offers an excellent benefits package including tuition remission for employees and their dependents, retirement plan, medical, dental, paid vacation and sick leave, major holidays off (including Christmas/New Year's break), additional flexible time off, and many other great university benefits. PLU is a qualifying employer under the Public Service Loan Forgiveness Program as a 501(3) tax-exempt organization. Click here for detailed benefits information.
For general application questions or if you need accommodations at any point in the application and/or interview process, please contact the Human Resources Office at 253-535-7185 or humr@plu.edu.
Supplemental Questions
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(Open Ended Question)
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Applicant Documents
Required Documents
Optional Documents