Student Receptionist Concierge - Midtown Collaboration Center (MCC)

The Midtown Collaboration Center (MCC) is seeking a detail-oriented, professional, and proactive Student Receptionist Concierge to support daily front desk operations and ensure a welcoming, organized, and well-maintained environment for guests, tenants, and staff.

This role is ideal for a student who enjoys working in a dynamic, collaborative setting and can effectively balance customer service, administrative support, and facility coordination. The pay rate for this position is $15 /hour.

Key Responsibilities

Front Desk & Guest Experience

• Serve as the first point of contact by greeting and assisting guests, tenants, and visitors

• Answer general inquiries and direct guests appropriately

• Ensure all non-event visitors sign in upon arrival

• Communicate building policies and procedures to guests and staff

Administrative & Communication Support

• Monitor and respond to the IPCHFrontDesk email alias, including sharing announcements

• Manage room scheduling through the EMS system, including approving requests

• Update and maintain daily event information on digital displays

• Assist with scheduling and communication across teams and MCC partners

Facilities & Operations Support

• Conduct daily checks of café, conference rooms, classrooms, and shared spaces to ensure:

• Cleanliness and organization

• Proper room setup (chairs, tables, whiteboards, etc.)

• Adequate supplies are stocked

• Maintain kitchen and shared spaces, including light cleaning and restocking supplies

• Report excessive messes, maintenance issues, or concerns to designated staff

Mail, Packages & Coordination

• Check and distribute mail daily

• Coordinate package pickups in collaboration with the MCC front desk

• Maintain regular communication with MCC partners regarding events, guests, and logistics

Event, Technology & Access Support

• Provide basic troubleshooting for office equipment (printers, projectors, etc.)

• Assist with general technology troubleshooting in meeting and event spaces; escalate unresolved issues as needed

• Support access control, including assisting with badges, door access, and coordinating with security when necessary

• Coordinate access for events occurring outside standard building hours

Additional Responsibilities

• Print and post weekly room signage (door inserts/cards)

• Support special projects and additional office tasks as assigned