Student Rights & Responsibilities Case Manager

Position Details

Position Information

About Us

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title Student Rights & Responsibilities Case Manager FLSA Non-Exempt FT/PT Part Time Hours Per Week Up to 25 Work Schedule Monday-Friday occasional evening and weekends Position Salary Range $38-40 hourly Summary

The Student Rights & Responsibilities Case Manager (CM) serves as a central point of coordination for students experiencing challenges impacting their academic experience, well-being, and ability to remain engaged in the college community. This role focuses on non-clinical case management, providing individualized support, resource navigation, and coordinated intervention for students of concern. The CM works collaboratively with campus partners to address student needs in alignment with campus procedures, mitigate barriers, and promote student success and retention. The CM also serves as a member of the hearing officer pool to adjudicate code of conduct and academic dishonesty violations and plays a role in the colleges Title IX reporting and response procedures.

Essential Role Responsibilities

Non-clinical Case Management & Student Support

• Serve as the primary case manager for the ASSIST Team (Behavioral Intervention Team).
• Conduct non-clinical assessments of student needs, identifying barriers to success including personal, social, and situational challenges.
• Develop individualized action plans that support students educational/personal goals and persistence.
• Provide ongoing case management, including regular follow-ups, progress monitoring, and adjustment of support strategies.
• Maintain accurate, timely, and confidential case documentation.

Crisis Response & Risk Management (Non-Clinical)

• Respond to students in distress by providing immediate support, stabilization, and referral to appropriate services.
• Assess risk factors related to student functioning and escalates concerns when necessary, in alignment with institutional protocols.
• Support students during critical transitions (e.g., return from leave, academic disruption, housing instability).

Resource Navigation & Campus Partner Collaboration

• Connect students to appropriate campus and community resources (e.g., academic advising, financial aid, housing support, accessibility services, basic needs resources).
• Empower students to navigate college systems and build self-advocacy skills.
• Collaborate with faculty, staff, and departments to support student success through coordinated care.
• Provide consultation to campus partners regarding student concerns, behavioral issues, and appropriate intervention strategies.

Outreach & Education

• Contribute to office efforts to promote awareness of available support resources and early intervention strategies.
• Develop and implement programs and materials that support student resilience and success.

Research & Reporting

• Produce reports and analysis regarding student behavior trends at the college.
• Remain current on best practices in behavior intervention, risk management, and student behavior practices
• In conjunction with the Director, review and draft policies and procedures.
• Support compliance efforts for county, state and federal regulations.

Other Duties

• Attend required office, division and campus meetings.
• Participate in professional development opportunities as appropriate.
• Promote and support functions and events sponsored by the office, the Division of Student Support and Development, and the college.
• Participate on committees and workgroups as appropriate and as requested by the Director.

Minimum Education Required Bachelors degree Experience Required

Bachelors degree required, Masters degree preferred in Education, Student Personnel, Higher Education Administration, Counseling, Conflict Management or a related field

1-3 years experience at the graduate or professional level in student development, student affairs or higher education

Knowledge of the Family Educational Rights and Privacy Act of 1974 (FERPA), Title IX of the Education Amendments of 1972 (Title IX), Violence Against Women (VAWA) Act, Campus Sexual Violence Elimination (SaVE) Act, and Title VII of the Civil Rights Act of 1974, specifically as they pertain to student conduct and sex discrimination required. Experience with several of these preferred.

Excellent interpersonal, verbal, and written communication skills

Knowledge of student development and issues that impact student behavior and college policy

Demonstrated ability to access complex situations, render fair judgment, and maintain ethical and professional standards

Ability to cultivate and maintain relationships with college administrators, staff, faculty and students

Ability to simultaneously plan, organize and coordinate multiple projects

Ability to develop and implement assessment strategies and reports

Proficiency in Microsoft office and ability to learn and use college software systems

Performs all duties while considering the impact of any actions on the colleges sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

OTHER REQUIREMENTS

20 hours per week

Must maintain regular office hours and work a minimum of four day per week

Occasional night and weekend hours required

Experience with or ability to learn strategies for effective student crisis intervention and developing crisis response strategies.

Experience with or ability to learn strategies for supporting the needs of diverse student populations

Experience with or ability to learn the case management system Maxient

Experience with or ability to learn best practices in planning, executing and evaluating training and programs

Experience with or ability to learn mediation, facilitation, conflict coaching, restorative justice or other conflict management techniques

Experience with or ability to learn design software, recording technology, and other content management platforms

Minimum and Preferred Qualifications

• Bachelors degree required, Masters degree preferred in Education, Student Personnel, Higher Education Administration, Counseling, Social Work, Conflict Management or a related field
• 1-3 years experience at the graduate or professional level in student development, student affairs or higher education
• Excellent interpersonal, verbal, and written communication skills
• Knowledge of student development and issues that impact student behavior and college policy
• Demonstrated ability to access complex situations, render fair judgment, and maintain ethical and professional standards
• Ability to cultivate and maintain relationships with college administrators, staff, faculty and students
• Ability to simultaneously plan, organize and coordinate multiple projects
• Ability to develop and implement assessment strategies and reports
• Proficiency in Microsoft office and ability to learn and use college software systems

OTHER REQUIREMENTS

• 20 hours per week
• In-person attendance.
• Occasional night and weekend hours.
• Experience with or ability to learn strategies for effective student crisis intervention and developing crisis response strategies.
• Experience with or ability to learn strategies for supporting the needs of diverse student populations.
• Experience with or ability to learn the case management system Maxient.
• Experience with or ability to learn best practices in planning, executing and evaluating training and programs.
• Experience with or ability to learn mediation, facilitation, conflict coaching, restorative justice or other conflict management techniques.
• Experience with or ability to learn design software, recording technology, and other content management platforms.

Physical Demand Summary

Fast-paced, deadline-driven working environment. Concurrent management of numerous tasks, some with conflicting priorities. Periodic local and distance travel. Some evening and weekend hours required. Flexibility required. Regular attendance is a requirement for this position.

Division Student Success Office Department Stud Rights & Responsibilities

Posting Detail Information

Posting Number NB217P Number of Vacancies 1 Best Consideration Date 06/01/2026 Job Open Date 05/14/2026 Job Close Date Continuous Recruitment? Applicant Instructions

• Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the colleges application in full).

Quick Link for Internal Postings https://howardcc.peopleadmin.com/postings/5085 EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have a bachelor's degree or higher?
• Yes
• No

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter

Optional Documents