Student Service Desk Representative - MassArt

Massachusetts College Of Art And Design
  • Boston, MA
  • $15 Per Hour
30+ days ago

Job Description

Location: Boston, MA Category: Student / Workstudy Job Type: Contract Posted On: Thu Jun 25 2026 Job Description:

Compensation: $15/hour

The Student Service Desk Representative provides technical support and assistance to users experiencing computer-related issues. They act as the first point of contact for troubleshooting hardware, software, and network problems, offering solutions via phone, email, or in person. Their responsibilities include diagnosing issues, guiding users through problem-solving steps, escalating complex problems, and documenting solutions.

Tier 1 Support:

Respond to help desk tickets, phone calls, and walk-in support re... more...

Numbers & Facts

LocationBoston, MA

Skills

  • Customer Support/Serviceunmatched
  • Documentationunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Resolve Customer Issuesunmatched
  • Software Administrationunmatched
  • Student Servicesunmatched
  • Technical Supportunmatched

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