Student Services Administration Manager I, Graduate College Admin

Lead Graduate Student Services Operations:

• Support and provide input on the strategic direction and coordination of Graduate Admission and Degree Services operations under the guidance of the Director.
• Develop and maintain comprehensive Graduate Admission and Degree Services manual/training document and notify Graduate College GrADS team of important changes to policies/procedures.
• Collaboratively establish strategic priorities with GrADS team for graduate student lifecycle from admissions through degree completion.
• Oversee, supervise and assign responsibilities of the GrADS team to meet seasonal demand and ensure the uninterrupted, efficient work flow from admissions to degree audit/award.
• Provide support for routine processes for GrADS team and provide expert leadership on generalist support for admissions and degree milestones.
• Review and report on admissions trends and identify areas for improvement. Periodically review and evaluate admissions processes.
• Develop protocols and metrics for periodic assessment of the graduate student body's progress toward degree including timely progression through milestones.
• Work with Director of GrADS and Associate Dean of Academic Services to implement interventions.
• Review, process, and report on graduate academic probation, lack of satisfactory progress, dismissals, discontinuations, and leaves of absence.
• Provide accurate graduate student information for Commencement program each year.
• Provide assistance to Director of GrADS and Associate Dean of Academic Services regarding metrics and efficiency evaluations.
• Conduct a needs assessment prior to recommending hiring any new GrADS team personnel.
• Assist and train Graduate College GrADS team when they come across new or unusual situations, take escalation calls/walk-ins/emails.

Perform Precision Operational Tasks:

• Review daily reports and post form actions from GradPath to identify any errors on graduate student records; resolve any errors, working with Office of the Registrar, Bursar, etc., as needed.
• Perform precision admissions, degree audit, and/or degree award tasks as needed daily.
• Assist GrADS team with precision tasks during peak periods as needed.

Graduate Program Training and Support:

• Develop and distribute all external and internal communications on matters across the graduate student lifecycle from admissions through degree completion.
• In collaboration with the Director of GrADS, develop and implement a training program for campus faculty and staff on the complexities of graduate admissions and degree completion processes.
• Provide assistance to Director of GrADS in review and development of new and emerging graduate programs and partnerships.
• Working with the Director of GrADS, communicate effectively with faculty and staff administering Graduate Programs within academic departments regarding business processes that impact departmental work.
• Other duties that may be assigned depending on the business operations needs of the GrADS team.

Knowledge, Skills, and Abilities

• Excellent communication skills
• Knowledge of University, Graduate College, and Curricular Affairs policies