Student Services Assistant 1

Student Services Assistant 1

Salary

$37,761.00 - $44,425.00 Annually

Location

Main Campus - Orem

Job Type

FT Nonexempt Salaried Staff

Job Number

FY2706506

Division

VP Student Affairs

Department

Admissions

Opening Date

08/26/2026

Closing Date

9/3/2026 11:59 PM Mountain

First Review Date

09/02/2026

Required Documents Needed to Apply

Resume

Applicant Support

1-855-524-5627

Support@schooljobs.com

• Description
• Benefits
• Questions

Position Announcement

Utah Valley University is seeking a Student Services Assistant I to support students throughout the admissions process. This role provides guidance on undergraduate and graduate admissions, Utah residency, requirements, policies, procedures, and available resources while maintaining accurate student records and information in systems such as Banner and the Customer Relationship Manager (CRM). The position also performs daily system processes, resolves issues as needed, and contributes to Admissions projects. This is an opportunity to make a direct impact on the student experience while developing valuable skills in student services, admissions operations, and higher education.

Summary of Responsibilities

• Runs and evaluates system processes. Organizes, maintains, and updates files, databases and/or other documents and input a high volume of Admissions documentation while maintaining accurate, detailed, and confidential student data in the Customer Relationship Manager and Student Information System.

• Advises students on Admissions requirements, policies, procedures, resources, and degree programs, as well as residency policy.

• Interacts with the public via email, telephone, and in-person office visitors, including the use of mass emailing systems.

• Assists and contributes with a variety of Admissions projects as needed.

• Performs other duties as assigned, including cross-training and assisting team members.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelor's degree related to the Summary of Duties or any combination of education and/or experience totaling four years is required.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of college admission procedures.

• Knowledge of best practices for handling a large volume of documents.

• Knowledge of Utah residency requirements.

• Knowledge of Family Education Rights and Privacy Act (FERPA).

Skills

• Skill in effective communication, public speaking, and rapport-building.

• Skilled with computer software applications, including Banner, CRM, Microsoft Teams, Jira, etc.

• Skill in interpersonal communication, problem solving, and decision making.

• Skill in procedures and office equipment related to the needs of the department.

Abilities

• Ability to troubleshoot problems with student information system.

• Ability to work with a wide range of confidential issues.

• Ability to meet and communicate with public.

• Ability to follow oral and written instructions.

• Ability to communicate effectively to all student populations.

• Ability to solve problems creatively.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.

UVU is pleased to offer a competitive and comprehensive benefits package that supports employees and their family's overall physical and mental health, protects their income in case of unforeseen illness and life events, and assists in building financial security for retirement and the future.

Highlights from Utah Valley University's benefits package include:

• Medical network and plan options with low employee premiums
• Employer HSA contribution for those that elect the university's High-Deductible Health Plan
• Other tax advantage, reimbursement account options (i.e. Flexible Spending Account & Dependent Care)
• Dental and vision plan options
• Incentivized wellness program
• Employer paid basic life, Accidental Death and Dismemberment (AD&D), and Long Term Disability (LTD) coverage
• Employee Assistance Program (EAP)
• 401(a) Defined Contribution Plan with an employer contribution of 14.2% based on employee's compensation (100% vested on first day of full-time employment)
• Undergraduate tuition remission benefit waiving up to 18 credit hours (each semester) for employees and their eligible dependents (spouses & children dependents unmarried and up to age 26)
• Generous leave package which includes sick, vacation (staff only), and personal leave; 13 paid holidays; paid medical maternity and parental leave

For more information about the benefits offered, visit https://www.uvu.edu/peopleandculture/benefits.

01

Do you meet the required qualifications as outlined: Graduation from an accredited institution with a bachelor's degree related to the Summary of Duties, or any combination of education and/or experience totaling four years is required?

• Yes
• No

02

What is your highest level of education?

• High School or equivalent
• Associates
• Bachelors
• Masters
• Ph.D.
• Ph.D. (abd)
• Juris Doctorate

03

How many years of experience do you have in this type of position?

• <1
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8+

Required Question

Employer Utah Valley University

Address 800 W. University Parkway

Orem, Utah, 84058

Phone Applicant Support 855-524-5627

Website http://www.uvu.edu