Student Services Assistant - Help Desk

Posting Details

Posting Summary

Working Title Student Services Assistant - Help Desk Role Title Education Support Spec II Role Code 29143-SW FLSA Nonexempt Pay Band 03 Position Number 28400011 Agency Eastern Shore Community College Division Eastern Shore Community College (Div) Work Location Accomack - 001 Hiring Range $35,012 - $37,300 Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Monday through Friday from 8:30 AM to 5:00 PM. Occasional evenings and weekends may be required.

Sensitive Position No Job Description

Eastern Shore Community College is a member of the Virginia Community College System. The College serves the residents of Accomack County and Northampton County as a two-year institution of higher learning. Operating under policies established by the State Board for Community Colleges and the Eastern Shore Community College Board, the college is financed primarily with state funds, supplemented by contributions from the two counties and the Eastern Shore Community College Foundation.

The Student Services Help Desk Assistant will provide help desk services which includes receiving visitors in the student services lobby, directing them to appropriate offices, assisting students with the electronic application, providing general information, answering phone calls, scheduling advising and placement testing, and assisting Student Services offices on a daily basis.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Excellent oral and written communications skills
• Ability to maintain good rapport with students and the public
• Ability to learn and use the college's student information system
• Demonstrated ability to maintain confidentiality and professionalism
• Excellent computer skills including working knowledge of Microsoft suite programs, Google suite programs, Zoom, Outlook, and other software at an intermediate level.
• Experience creating, organizing, and maintaining shared calendars and shared documents.
• Ability to scan electronic records.
• Demonstrated ability to multi-task in a fast-paced student environment while paying attention to details and completing tasks efficiently and accurately.

Additional Considerations

• Experience working in an office setting, preferred.
• Experience working with databases, preferred.

Operation of a State Vehicle No Supervises Employees No Required Travel

No

Posting Detail Information

Posting Number CLS_4588P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 07/16/2026 Job Close Date 08/12/2026 Open Until Filled Agency Website https://es.vccs.edu/ Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/98364

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • I understand this position is not a remote position and I will be required to attend work in person.
• Yes
• No

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Alternative Hiring Process Letter
• SF-50 (Documentation of involuntary separation from Federal Agency)