SUMMARY:
The incumbent in this position shall provide excellent customer service in supporting the needs of all NMHU students and work closely with other employees and students in a collegial, cooperative environment as well as comply with all NMHU policies and regulations. The position will work with general student records and must be able to perform all duties in a professional manner and maintain confidentiality of all University and student records. Additionally, this position serves as an advisor/liaison to proactively work with NMHU front line offices to solve student issues related, but not limited to: Financial Aid, Scholarships, Human Resources, Registrar, Admissions, Graduate, Business Office, and Center (as necessary) matters.
DUTIES AND RESPONSIBILITIES:
Operations/Office Management:
Utilize Internet Native and Self-Service Banner on a regular basis to process necessary actions to support Business Office, Financial Aid, Registrar, and advisement, etc. functions.
Support recruitment efforts.
Maintain accurate records of student and prospective student interactions while maintaining student record confidentiality in accordance with federal regulations.
Maintain timely, positive communication between the University, students, and prospective students via telephone, emails, social media, etc.
Advocate for students and serve as liaison to multiple functional areas of the University.
Engage in professional development activities.
Maintain regular attendance. Perform other job-related duties as assigned.
Financial Aid and Scholarships
Support students with scholarship application procedures and deadlines.
Support student needs related to consortium agreements with visiting institutions.
Support VA Certifying Official in the coordination and maintenance of VA files, as necessary.
Participate in Office of Financial Aid and Scholarships departmental meetings, as necessary.
Admissions and Recruitment
Understand, advise, and process, as necessary, new student applications for admission, transcript requests/submissions, etc.
Support NMHU recruitment efforts.
Participate in Office of Admissions and Recruitment departmental meetings, as necessary.
Registrar
Assist new students in accessing and utilizing Self-Service Banner, student email, Degree Audit, and navigating the NMHU website online docs, etc.
Understand, advise, and coordinate student registration, appeals, VA paperwork, applications for degree, transcript requests/submissions, prerequisites, permission requirements, etc.
Coordinate with Registrar on student record updates.
Participate in Registrar departmental meetings, as necessary.
Advisement
Advise transfer students on transfer process, basic transfer evaluation, educational options, and program articulation or transfer agreements with partner schools.
Assist with Orientation.
Refer students to appropriate faculty member, Chair or Dean, when necessary.
Support academic programs in student progress.
Understand and advise on MOUs and articulation (transfer) agreements with partner schools.
In coordination of with faculty advisor, assist students with appropriate paperwork such as course substitutions, programs of study, orals packets, Independent study, etc.
Participate in academic program departmental meetings, as necessary.
MINIMUM REQUIREMENTS:
Baccalaureate Degree in any discipline. Baccalaureate may be substituted with a minimum of five years' experience in at least two of the functional areas listed in Duties and Responsibilities.
Experience: Two (2) years' higher education experience in administrative work.
Preferred Qualifications:
KNOWLEDGE, SKILLS, & ABILITIES:
Demonstrate respect for all individuals and sensitivity to cultural and language differences
Knowledge and proficiency with Microsoft Office (Word, Excel, Publisher, PowerPoint, Outlook, etc.)
Knowledge of applicable University policies and procedures
Considerable knowledge of English grammar and spelling with excellent proof reading skills
Ability to work with sensitive, confidential data and records
Knowledge of general office practices and procedures
Ability to maintain effective working relationships. Skilled typist and knowledge of proper phone etiquette
Ability to create presentations and community both orally and in writing at a high level
Ability to utilize independent judgment
Excellent interpersonal communication
Ability to work with minimal direction and supervision
Ability to exercise patience and maintain composure during stressful situations
PHYSICAL DEMANDS:
Repetitive hand motions and prolonged use of computer
Must occasionally lift and/or move up to forty (40) pounds
Sitting for extended periods of time
Kneel, bend, reach, and stoop
Walking for extended periods of time
WORK ENVIRONMENT:
Work is performed in a typical interior/office work environment
Work with frequent interruptions