Student Services Coordinator

Posting Details

Posting Details

Logo Institution Black Hills State University Working Title Student Services Coordinator Posting Number NFE03133P Department BHSU-Rapid City Campus Physical Location of Position (City) Rapid City Posting Text

Black Hills State University is seeking applicants to fill a Student Services Coordinator.

General Summary:

Black Hills State University (BHSU) seeks a dynamic, student-focused professional to serve as the Student Services Coordinator at the BHSU-Rapid City campus.

Reporting to the Vice President for Continuing Education & Workforce Development, this position serves as the primary front-facing representative of the university and plays a central role in recruitment, admissions, and enrollment services. The coordinator leads the student journey from initial inquiry through registration and transition to academic advising, ensuring a seamless and student-centered experience.

This role is responsible for developing and executing strategic recruitment and outreach initiatives to support a broad range of student populations, including first-time/full-time students, adult learners, transfer students, and military-affiliated students (active duty, guardsmen, and veterans).

The Student Services Coordinator also serves as the primary coordinator for BHSU-Rapid City events, leading the planning and execution of campus visits, preview days, recruitment events, and New Student Registration experiences.

This position requires a highly motivated, self-directed professional who exercises independent judgment, thrives in a fast-paced environment, and is passionate about helping students succeed.

Duties and Responsibilities:

Recruitment & Enrollment Growth

• Lead strategic recruitment efforts to support enrollment growth across multiple student populations
• Develop partnerships with regional high schools, community colleges, workforce partners, and community organizations
• Coordinate and represent BHSU at recruitment events, community engagement activities, and outreach initiatives
• Develop targeted communication strategies and engagement plans to attract prospective students
• Analyze recruitment data and trends to inform strategy and improve outcomes

Admissions & Enrollment Operations

• Review and evaluate admissions applications and supporting documentation
• Make informed admissions-related decisions in alignment with university policies
• Coordinate application processing workflows and ensure timely progression from application to admission
• Maintain accuracy and integrity of student data within institutional systems
• Resolve enrollment barriers using sound judgment and problem-solving

Student Engagement & Enrollment Navigation

• Serve as the primary point of contact for prospective and incoming students (in-person, phone, and events)
• Lead students through the enrollment process from inquiry through registration
• Facilitate course registration when appropriate, including during peak periods and events
• Direct students to appropriate campus resources, ensuring smooth transitions to advising and other services
• Monitor student progression and intervene proactively to support completion of enrollment steps

Financial Aid & Academic Pathway Support

• Provide front-line guidance on financial aid processes, including FAFSA completion
• Deliver general academic pathway information aligned with university programs
• Coordinate referrals to financial aid and advising specialists as needed
• Maintain working knowledge of financial aid processes, timelines, and requirements

Student Services Coordination

• Lead coordination of student services across admissions, advising, and financial aid within the Rapid City location
• Facilitate regular team meetings and support cross-functional collaboration
• Coordinate service coverage, workflow alignment, and cross-training efforts
• Identify service gaps and implement improvements to enhance the student experience
• Strong ability to work independently and exercise sound judgment
• Excellent communication, presentation, and interpersonal skills
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Strong customer service orientation and commitment to student success
• Ability to learn and apply complex policies and processes

Events Coordination & Campus Experience

• Lead planning, coordination, and execution of BHSU-Rapid City events, including:

• Preview Days

• Campus visits and student tours

• Local recruitment events

• New Student Registration experiences

• Coordinate event logistics, communication, staffing, and materials

• Develop engaging, student-centered experiences that support recruitment and enrollment goals

• Evaluate event effectiveness and implement continuous improvements

Communications & Social Media Engagement

• Coordinate and contribute to social media strategy for the Rapid City campus, including platforms such as Facebook and ZeeMee
• Develop and maintain engaging digital content aligned with institutional branding
• Support outreach campaigns through effective communication strategies and messaging

Requirements

• Bachelor's degree required
• One to three years of progressively responsible experience in admissions, student services, advising, enrollment management, or a related field
• Valid driver's license required
• Ability to travel and work occasional evenings and weekends

Preferred Qualifications

• Experience working with diverse student populations, including traditional-aged, adult, transfer, and military-affiliated students
• Experience in higher education recruitment, admissions, or student services
• Familiarity with student information systems such as Banner, DegreeWorks, or similar platforms
• Experience coordinating events or programs
• Demonstrated ability to build strong partnerships with community organizations and stakeholders

COMMENTS

Sponsorship is not available for this position.

TO APPLY

Applications must be made at http://yourfuture.sdbor.edu. Please attach a cover letter, resume, and the names and contact information of at least three professional references.

This position is open until filled with a first review date of July 23, 2026 at 11:00 PM MDT.

For application assistance, please contact Human Resources at 605.642.6549. Questions specific to the position may be directed to Ashley Armstrong at ashley.armstrong@bhsu.edu.

Arrangements for accommodations required by disabilities can be made by contacting Cassie Maser at 605-642-6545 or Cassie.Maser@bhsu.edu. Employment is dependent upon a satisfactory background check.

Posting Date 07/10/2026 Closing Date Open Until Filled Yes First Consideration Date 07/23/2026 Advertised Salary $20.29 depending on experience/qualifications Duration of the Term 12 months If Other, describe duration Appointment Percent 100 Work Hours

8:00 am - 5:00 pm, Monday through Friday

Typical Hours Worked Per Week Appointment Type Regular Faculty Status No Scope of Search External (includes Internal) If internal, define scope of search This position requires Travel, Overnight stays, Weekends/Holidays, Valid Drivers License If other, please indicate Department Description and Cultural Expectations

Black Hills State University is a masters-level state university with more than 3,300 students. The campus leads the region in sustainability efforts and maintains top academic programs in business (AACSB Accredited), exercise science, natural sciences, social sciences, the arts, mass communication, health sciences and education. The University, founded in 1883, is located in the northern Black Hills, a region abundant with outdoor activity and culture. Spearfish, S.D., is recognized as one of the top 10 most livable small towns in the USA and has also been recognized nationally for outdoor recreational opportunities. A second location, BHSU-RC, is in Rapid City, the state's second-largest city. BHSU, a member of NCAA Division II athletics, offers 14 sports, and has a legacy of champion rodeo teams.

Equal Employment Opportunity Statement

Black Hills State University is an Equal Opportunity Employer. Black Hills State University and the Board of Regents ensure that all employment practices are free of discrimination.

Contact Information

Working Conditions

Cognitive Requirements

Please check the appropriate response that describe the cognitive requirements for this position. Analyzing, Comprehend, Intense Customer Interaction, Logic, Memory, Multiple Priorities, Multiple Stimuli, Pace-average, Perform calculations, Reading, Reasoning, Verbal Communication, Written Communication

Protective Clothing/Equipment

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Physical Requirements

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Sensory Requirements

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Working Conditions & Exposures

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Working Environment

Check the appropriate box(es) that best describes the environment in which the primary function of the position is performed. Classroom Environment, Office Environment If you have indicated Other Environment, if work tasks involve one or more of the above, or if further explanation is necessary, please use the space provided.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Where did you hear about this position?
• SDBOR Employment Site
• BHSU Website
• HigherEdJobs.com
• Chronicle of Higher Education
• SD Department of Labor
• Rapid City Journal
• Black Hills Pioneer
• Referral
• Other

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter
• Reference List

Optional Documents

• Transcripts
• Other