Student Services Coordinator

Student Services Coordinator

Salary

$21.00 - $24.00 Hourly

Location

Woolley Center, Roseburg, OR

Job Type

Full Time

Job Number

202600118

Department

Full-Time Employment

Opening Date

10/01/2026

• Description
• Benefits
• Questions

Student Services Coordinator

Full-Time Classified

Be the person who helps make the Woolley Center feel like a place where everyone belongs.

Umpqua Community College is looking for a Student Services Coordinator to serve as the friendly, knowledgeable front door of our Woolley Center and Adult Basic Skills program.

You'll be one of the first people students turn to-with questions about enrollment, classes, schedules, GED testing, college programs, and what comes next. From creating student records and coordinating GED testing to greeting visitors, solving day-to-day problems, and connecting students with the right resources, no two days will look exactly the same.

This is a great fit for someone who enjoys working with people, keeps details organized, and can move comfortably between a busy front desk, student records, technology, and program support.

If you're the kind of person who likes helping people find answers-and making sure the details get done right-we'd love to meet you.

EXAMPLES OF DUTIES

Enrollment & Student Records

• Create student records in the Banner Student Information System, ensure contact information and details are current and correct, and assign students Banner ID numbers.
• Establish student files and keep files confidential, updated, and organized.
• Process student enrollment.
• Collect and report attendance.

Program Support

• Create, post, and maintain class and instructor schedules.
• Post notices and communicate when classes are cancelled.
• Respond to student requests for approval signatures, passes, information regarding schedules and procedures, password resets, and program information.
• Submit IT, Facilities, and photocopier support requests.
• Maintain the copier supplies including toner and paper.

GED Testing

• Maintain Pearson Test Administrator certification.
• Register students for all GED testing.
• Admit students and monitor GED testing.
• Submit case reports during irregular operations or closures.
• Assist students and instructors in scheduling GED testing at the UCC Testing Center.

Front Desk and Student Contact

• Serve as the primary point of contact for the Woolley Center, greeting visitors and responding to inquiries in person, by phone, and by email.
• Provide accurate information regarding programs, classes, schedules, services, and events.
• Connect students with appropriate internal and community resources.

Incidental Functions

• Assist in the hiring and ongoing support of faculty and staff in the program.
• Attend staff meetings and trainings at the Woolley Center and UCC campus.
• Assist in coordination of the ABS program and work closely with other staff to accomplish program goals and objectives.
• Perform other duties as assigned by the Director.

KNOWLEDGE, SKILLS AND ABILITIES

• Familiarity with spreadsheets, databases, and Microsoft 365 applications
• Possess good organizational and data management skills
• Self-directed and work independently
• Able to communicate effectively with UCC and WCJC staff through written and oral communication
• Able to work with alternative education students from diverse backgrounds

QUALIFICATIONS

Required

• Bachelors degree in education, communications, or another related field; or associate's degree and equivalent experience
• Excellent oral and written communication skills
• Ability to manage multiple priorities and meet deadlines
• Excellent computer skills (MS Word, Excel, email, Internet, etc.)

Preferred

• Two years of office management or similar experience

SUPPLEMENTAL INFORMATION

SPECIAL INSTRUCTIONS TO APPLICANTS:

For full consideration applicants must submit with their application all of the following:

• A cover letter which addresses your interest in Umpqua Community College and how you would excel in this position.
• Current resume that includes educational and professional work experience.
• A list of 3 professional references listing contact information including email address.

VETERANS PREFERENCE STATEMENT:

Umpqua Community College provides employment preference to qualified veterans in accordance with ORS 408.225, 408.230, and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum qualifications for the position and electronically attaches the required documentation at the time of application.

Required Documentation:

Applicants claiming veterans presence must submit one of the following:

• Member Copy 4 of the Certificate of Released or Discharged from Active Duty (DD Form 214 or 215) or
• Letter from the U.S. Department of Veterans Affairs including receipt of a non-service connected pension. Disabled veterans must also submit a copy of their Veterans Disability Preference Letter from the Department of Veterans Affairs.

Resources:

• Request military service records: https://www.archives.gov/veterans/military-service-records
• Veterans Preference information: https://www.oregon.gov/boli/workers/pages/veterans-preference.aspx

STATEMENT OF EQUAL OPPORTUNITY:

UCC prohibits unlawful discrimination based on race, color, religion, national origin, sex, marital status, disability, veteran status, age, sexual orientation, or any other status protected by federal, state, or local law in any area, activity, or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy and interfering with rights or privileges granted under anti-discrimination laws.

Employment with Umpqua Community College is contingent upon background check approval.

Umpqua Community College provides a comprehensive benefit package to all Full-Time, regular employees. This includes:

• Medical Insurance (includes college contribution towards monthly premiums)
• Dental Insurance (includes college contribution towards monthly premiums)
• Vision Insurance (includes college contribution towards monthly premiums)
• $30,000 Basic Life & AD&D Insurance (employer paid)
• Long Term Disability Insurance
• Paid Time Off : includes vacation, personal, and sick leave
• Paid Holidays
• Tuition waiver for employee, spouse and eligible dependents
• Employee Assistance Program
• Oregon Public Service Retirement Plan (PERS)

Optional Benefits including:

• Oregon Savings Growth Plan 457(b)
• Various 403(b) and Tax-Sheltered Annuity Plans
• Section 125 plan (Flexible Spending)
• Personal Short-Term Accident & Disability, additional Life Insurance and Cancer Insurance plans

01

UCC employees must work and reside in the State of Oregon at the time their work is being performed. Are you, or will you be residing in the State of Oregon by the start date of this position?

• Yes
• No

Required Question

Employer Umpqua Community College

Address 1140 Umpqua College Rd

Roseburg, Oregon, 97470

Phone 541 440 7690

Website http://umpqua.edu