Stanbridge University is seeking a student-centered, organized, and proactive Student Services Officer to support student success, engagement, and retention throughout the academic journey. This position serves as a key member of the Student Services team by building relationships with students, identifying barriers to success, coordinating intervention strategies, and connecting students with academic and campus resources. The ideal candidate is passionate about higher education, enjoys working directly with students, and thrives in a collaborative, fast-paced environment focused on student achievement.ResponsibilitiesSupport new student onboarding through orientation activities and transition initiativesConduct routine classroom visits to engage with students, monitor participation, and identify early indicators of academic or personal challengesMonitor attendance, academic progress, grades, and outstanding assignments utilizing university systemsProactively contact students by phone, email, text, or in person regarding attendance concerns, academic deficiencies, and retention initiativesCoordinate one-on-one student success meetings to develop individualized academic success plans and identify appropriate intervention strategiesRefer students to tutoring, academic support services, counseling resources, faculty, and other campus departments as appropriateMaintain accurate student records and documentation within the University\'s Student Information System (SIS) and other institutional databases while ensuring compliance with FERPA and university policiesDocument student interactions, outreach efforts, referrals, and follow-up activities in accordance with university policiesAssist with student incident reporting and investigations involving academic integrity, student conduct, bullying, and other behavioral concernsMaintain records and coordinate recognition programs including Dean\'s List and Perfect Attendance awardsCollaborate with faculty, Academic Affairs, Financial Aid, Admissions, and other university departments to support student persistence and graduationParticipate in weekly retention and student success meetings to review at-risk students and coordinate intervention effortsMaintain confidentiality of student records in compliance with FERPA and university policiesPerform other duties and special projects as assignedQualificationsRequiredAssociate\'s degree required; Bachelor\'s degree preferredTwo (2) years of administrative, student services, higher education, advising, customer service, or related experienceIntermediate proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and TeamsExcellent written, verbal, and interpersonal communication skillsStrong organizational skills with exceptional attention to detailAbility to prioritize multiple responsibilities while meeting deadlinesDemonstrated professionalism, discretion, and sound judgment when working with confidential informationAbility to work independently while contributing effectively within a collaborative team environmentPreferredMaster\'s degree in Higher Education, Counseling, Student Affairs, Education, or a related fieldPrevious experience supporting student retention, advising, student services, or student success initiatives within higher educationWorking knowledge of the Family Educational Rights and Privacy Act (FERPA) and best practices for maintaining student confidentialityExperience working with Student Information Systems (SIS), Customer Relationship Management (CRM) platforms, and/or Learning Management Systems (LMS), such as Anthology, CampusVue, Colleague, Canvas, Blackboard, Moodle, or similar higher education technologiesCore CompetenciesStudent AdvocacyRelationship BuildingCommunicationOrganization and Time ManagementCritical Thinking and Problem SolvingConflict ResolutionCollaborationAdaptabilityProfessionalismAttention to DetailCompensation$23.00 - $26.00/hr. Compensation is based on education, experience, specialty expertise, and internal equity considerations.Employee BenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k)Exciting university eventsSeasonal motivational health and wellness challengesWork/Life Balance initiativesOnsite wellness program / Staff ChiropractorLife Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Conditions of EmploymentA job-related assessment may be required during the interview processMust be able to perform each essential duty satisfactorily and be physically present in the office (unless otherwise noted)Employment verification will be conducted to validate work experience per accreditation standardsOffers of employment are contingent upon the successful completion of a background checkOfficial transcripts are required prior to hire. Degrees earned outside the United States must be evaluated by a recognized credential evaluation service to determine U.S. degree equivalency and applicable subject-area courseworkReasonable accommodations may be made to enable individuals with disabilities to perform essential functionsWork EnvironmentStandard office/classroom/lab or clinical settingDuties are typically performed while sitting at a desk or computer workstationMay include time spent in skills labs or bedside environments as required by the programSubject to frequent interruptions, noise from talking or office equipment, and demanding timelinesPhysical DemandsRegularly sits for extended periodsPhysical ability to perform program- or department-related dutiesProficient in using electronic keyboards and office equipmentEffective verbal communication via phone and in personAbility to read fine print, operate computers, and understand voices clearlyAble to lift, carry, and/or move objects weighing 10-25 pounds as neededInstitutional ValuesDiversity and Inclusion: Stanbridge University\'s motto, "Strength through Diversity," reflects our deep commitment to honoring the diverse backgrounds of our students, faculty, staff, and surrounding communities. We strive to build an inclusive learning environment and uphold anti-discrimination practices in all aspects of university lifeInnovation and Technology: We embrace cutting-edge technology to enhance student learning through interactive, hands-on experiences, including virtual reality and simulation labs—ensuring students are prepared for the demands of modern healthcare practiceCommunity Engagement: Through initiatives such as Stanbridge outREACH, students are empowered to give back to local and global communities, cultivating compassion, civic responsibility, and social awarenessEqual Opportunity EmployerStanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status. All qualified applicants are encouraged to apply.#J-18808-Ljbffr