Student Services Specialist

Posting Details

Posting Details

Business Title Student Services Specialist Posting Category Administrative and Professional Salary Grade 05 Salary Plan Professional Staff - SEIU Hiring Range /Pay Rate Department Campus411 Department Description Position Location Main Campus FTE 1.00 Job Summary

Provides the highest quality, comprehensive cross-functional student services for identied Admissions, Financial Aid, Registrar, Bursar, and Academic Records functions at the main campus and off-campus locations. Advises, investigates, problem-solves, and resolves questions and issues from current, previous and future students, parents, the visiting public and the CSU community. Works closely with colleagues across campus to provide ecient and effective referral services for students who need assistance from academic service areas. Participates in the development and implementation of new strategies to enhance the operation of All-in-One/Campus411 and increase the eciency of service functions within the Center. Interacts with all internal and external customers modeling professional courtesy, respect and quality service behaviors. Performs other functionally related duties as assigned.

Minimum Qualifications

• Bachelor's degree, preferably in Administration, Business or related field.
• Four (4) years' experience in Admissions, Academic Records, Registration, Financial Aid, Bursar, or related service function in a service environment.
• Ability to work a flexible schedule including occasional evenings and weekends and travel off campus as needed.
• Valid driver's license and ability to establish and maintain driver eligibility under CSU Driving and Motor Vehicle Policy.

Preferred Qualifications

• Master's degree preferably in Higher Education Administration/ Student Personnel.
• Signicant experience working with two or more of the administrative service functions covered by All-in-1/Campus411 or previous experience providing similar services in highly complex organizations covering multiple functional units.
• Working knowledge of CRM and application administration system i.e. PeopleSoft, OnBase, PowerFaids and Slate.

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of University organizational structures and protocols.
• Effective written and verbal communication skills, organizational skills, and decision-making abilities.
• Ability to engage, communicate, and resolve issues with students of diverse backgrounds and needs.
• Ability to effectively engage with team members when issues arise to ensure appropriate communication and develop effective resolution plans.
• Demonstrate significant understanding of, and ability to execute superior student service methodologies.
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, Teams and PowerPoint.

Requisition Number PT0703808S Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting Special Instructions to Applicants Applicant Instructions

Offer of employment is contingent on satisfactory completion of the University's verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.

Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.

Hours per week 40 Work Schedule

Typically Monday-Friday, usually 8:00 am- 5:00 pm.

Advertising Copy Full Time/Part Time Full Time Posted Date 03/27/2026 Close Date/Application Deadline Open Until Filled Yes Review Begins 04/03/2026 Tentative Start Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• Public Job Posting

• Internal Job Posting

• Agency Referral

• Advertisement/Publication

• Personal Referral

• CSU Website

• Other

• • Are you a current, internal SEIU applicant/team member?

• Yes

• No

• If you selected 'Public Job Posting" or "Other" please provide source.

(Open Ended Question)

• • Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.

• Yes

• No

• • Are you able to perform the essential functions of this position with or without reasonable accommodation?

• Yes

• No

Application Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application