Analysis Skills, Business Administration, Business Skills, Credit Processing, Cross-Functional, Customer Support/Service, Documentation, Editing, Family Educational Rights and Privacy Act (FERPA), Information Technology & Information Systems, Maintain Compliance, Policy Development, Presentation/Verbal Skills, Proofreading, Registrar, Regulations, Spreadsheets, Student Services, University/School Policies, University/School Regulations, Word Processing, Writing Skills
Job Description
Market Range: 06
Hiring Salary: $19.67/Hourly
JOB SUMMARY/ESSENTIAL JOB FUNCTIONS:
The Student Services Specialist 3 is a cross-functional position with joint responsibilities in the Office of Registrar and the Office of Admissions. This position plays a vital role in facilitating seamless student experiences by processing transfer credit, transcript requests, degree verifications, and enrollment verifications. This position serves as a key point of contact for current students, former students, and various stakeholders seeking essential documentation and information.
Responsibilities
DUTIES AND RESPONSIBILITIES:
- Reviews and analyzes academic transcripts from domestic and international institutions; evaluates coursework, grades, credit hours, and degree conferral in accordance with institutional and regulatory guidelines.
- Determines transfer credit eligibility and equivalencies using established policies and articulation agreements.
- Identifies discrepancies, inconsistencies, or potential fraud in academic records and escalates concerns as appropriate.
- Addresses inquiries from current students and alumni regarding transcript requests, processing times, and related matters.
- Utilizes the enrollment reporting system, such as the National Student Clearinghouse, to fulfill degree verification requests from external entities.
- Ensures the secure production of transcripts in compliance with university policies and regulations.
- Maintains comprehensive documentation of all transcripts, degree verification, and enrollment verification activities.
- Ensures compliance with FERPA and other applicable privacy and confidentiality regulations.
- Performs other related duties as assigned.
Qualifications
EDUCATION:
High School Diploma or GED. (TRANSCRIPT REQUIRED)
EXPERIENCE:
Four (4) years of office experience; OR Associates Degree and two (2) years of experience; OR a combination of education and experience to equal four (4) years. (Experience in higher education preferred).
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of spreadsheets and database applications; student information system.
- Excellent customer service, organizational, and strong computer and word processing.
- Solid proofreading/editing, strong grammatical and writing skills, and strong written and verbal communication and diplomacy.
- Skills in general business administration.
- Ability to be flexible and work efficiently and effectively in a fast-paced environment.
- Ability to maintain confidentiality and exercise professionalism.
Job Info
- Job Identification 8420
- Job Category Student Services
- Locations 910 Madison Avenue, Memphis, TN, 38163, US