Are you ready to join our talented, dynamic, student-centered team and make an impact? Are you passionate about student success? We are excited to be hiring for a Student Services Specialist role. The Student Services Specialist position provides one-stop student support services for the college in the areas of admissions, records, and registration. The person in this role will serve a variety of students, staff, faculty, and community members in all areas of enrollment.
Work Location: Central City Campus - 1245 East Buckeye Road Phoenix, AZ 85034
Essential Functions
40% - Assist credit, non-credit, and clock-hour new and continuing students in person, over the phone, and via email with all enrollment services functions and processes, including, but not limited to, admissions, placement testing, registration, academic advisement, community education, and financial aid; review and determine residency; process lawful presence and ID authentication documentation; student ID card processing, tracking, and follow-up; MEID/password reactivation process; and scan and record documents in Laserfiche, Ul8, and Special Admissions applications.
20% - Provide support to the call center and serve in primary front counter/welcome desk functions, delivering a high level of customer service and triaging student needs using multiple systems and software programs. Assist all visitors, college employees, and students with general questions, directions, and campus events.
15% - Process and evaluate transcripts; determine equivalencies of transfer credit; respond to enrollment verification requests, program plan changes, and class permissions; respond to emails and online requests; and process documents/requests using Dynamic Forms.
15% - Assist with special enrollment for Dual Enrollment, ACE, Gecko GEAR UP, GateWay Early College High School, etc. Answer incoming calls and chats; maintain and update information in CRM/Customer Relationship Management systems.
10% - Monitor reports related to enrollment to ensure compliance with district and government requirements. Perform other duties as assigned.