Student Services SpecialistJob ID: 322910Location: South Mountain Comm CollegeFull/Part Time: Full TimeRegular/Temporary: RegularSalary Range: $19.23 - $24.28/hourly, DOEGrade: 109Work Schedule: Monday - Friday, 8am - 5pm (Summer Hours: Monday - Thursday, 7am-6pm)Work Calendar: 12 MonthsJob SummarySouth Mountain Community College is currently seeking a Student Services Specialist. The successful candidate will be responsible for assisting new students with using self-service functions, providing student service program support and triage to all areas of South Mountain Community College (including but not limited to referrals to service areas, providing directions, Enrollment Services, Admissions & Records, Financial Aid, Testing, Advisement, and other student service areas) and understanding enrollment steps. This position works with a diverse population of customers, students, administrators, faculty and staff, coordinates the front desk reception area to ensure that all students, faculty, and staff are receiving appropriate service for assistance, and aids in areas of student services department, and appropriate referrals to other SMCC services. The Student Services Specialist utilizes problem-solving and troubleshooting skills along with a wide knowledge base of campus and district policies and training to assist students, guests, and employees regarding the various student services functions. Requires excellent customer service skills and the ability to communicate with diverse populations and ensures maintaining coverage and that staff and student workers are adequately trained to serve in the Welcome Desk. To best serve the students, department, and college, this position requires a physical presence on campus.Essential Functions45% Welcome Center & Student Support – Assists new and continuing students, while maintaining the Welcome Center (in person/phone/email/electronically) with completion of all appropriate enrollment steps via several resources including self-service and SMCC website; greets and triages students and guests by providing student service program referrals to a variety of SMCC departments and service areas; assists students, parents, visitors, faculty, and staff in providing general information and in understanding the process to get started in college; works with multiple customers simultaneously; responds to inquiries through general information email account, phone, in person, and responds to online chat through SMCC chat systems.35% Enrollment Services & Outreach – Is cross‑trained to provide assistance in other enrollment service functions; assists with specialized services referrals (i.e. Recruitment & Outreach); provides general information regarding enrollment of new and continuing students; engages prospective students and partners through phone calls, text messages, emails, social media, newsletters, and in‑person; completion of all appropriate enrollment steps via several resources including online self-service, SMCC website and referral to additional campus departments when necessary.20% Operations, Training & Program Support – Coordinates and organizes Welcome Center resources; provides staff coverage; assists with training of student workers and temporary staff; provides general assistance and triage in areas of admissions, financial aid, enrollment, advisement and appropriate referrals to other student service areas; works with a diverse population of students, administrators, faculty and staff; provides information and technical assistance.Minimum QualificationsAssociate's Degree from a regionally accredited institution, and one (1) year full‑time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.ORHigh School/GED from a regionally accredited institution, and two (2) years full‑time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.Desired QualificationsExperience working with a diverse student populationExperience working in a higher educational settingExperience providing in a high‑volume office providing customer service; Experience communicating with diverse populations through in‑person, phone, email, or other customer service interactions; Experience using computer or web‑based technology in the delivery of program and services (i.e. online databases, Microsoft Office, and internet resources)One year of relevant full‑time MCCCD experience within the past two yearsSpecial Working ConditionsADA AND OTHER REQUIREMENTS – Positions in this class typically require: reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body.May be required to work evenings and weekends. May require prolonged periods of viewing a computer screen. This position requires an on‑campus presence five (5) days per week.BenefitsNationwide Medical, Dental, and Vision CoveragePaid Time Off: Vacation, Sick Leave, and Personal Time20 Paid Observed HolidaysCompany‑paid Life Insurance, AD&D, and Short‑Term Disability plans, with the option to purchase supplemental coverageArizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributionsOptional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)Tuition Reimbursement for employees and dependentsAnnual Professional Development FundingFlexible Work SchedulesDistrict‑Wide Wellness Program with Workshops and WebinarsMonthly Health & Wellness Calendar and NewsletterVirta Diabetes Reversal Program and Support GroupsEmployee Assistance Program (EAP)Sight‑On‑Site Eye Care ServicesPre‑Retirement Planning EventsQualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer)Equal Employment Opportunity & Legal NoticesMCCCD is an Equal Opportunity Employer.Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.eduApply on or before July 19, 2026 to be considered.Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.".The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.#J-18808-Ljbffr