Scottsdale Community College (SCC) is seeking a full-time Student Services Specialist. The position provides a full range of support services for Admissions, Records, and Registration, including reviewing and responding to requests via in-person, online, by phone, and other media sources. Services provided include admissions processing, tuition classifications, registration, and other related records processing. The student services specialists are also responsible for other duties that may include processing and evaluating transcripts, monitoring reports, and creating and updating department documents as needed.
To best serve the students, department, and college, this position requires a physical presence on campus, with the possibility of partial remote work depending on business needs.
Please read the "How to Apply" section to avoid incomplete application materials.
Essential Functions
35% - Provides high-quality front-line customer service and support in various Admissions & Records functions by reviewing and responding to student requests in person, by phone, and via email. Guides students through sequential enrollment steps, evaluates documentation to verify course prerequisites, conducts official identity authentication, and determines appropriate tuition classification. Facilitates registration functions, including enrolling and dropping students, and manages both manual and self-service applications for credit and non-credit programs.
35% - Manages and monitors departmental communication workflows by responding to high-volume incoming and outgoing Admissions & Records phone calls and email queues. Reviews, authenticates, and processes electronic A&R forms to maintain accurate student records. Generates and issues official institutional correspondence.
20% - Evaluates official college transcripts from Arizona institutions to determine course equivalencies and inputs external education data into the student system. Identifies, investigates, and resolves student duplicate accounts to maintain data integrity. Manages the intake of external transcripts and provides general credentials support.
10% - Leads special administrative projects and document archiving initiatives, including the coordination of graduation data entry and the secure preparation and mailing of diplomas. Oversees scanning projects and digital imaging to ensure institutional records comply with retention policies, and performs other duties as assigned by Admissions & Records leadership.
SUPERVISION EXERCISED:
This classification may be assigned to lead other regular staff.
SUPERVISION RECEIVED:
Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines