This Student Services Specialist position is located at the Maricopa Community College District Office in Tempe, Arizona.
If you have a passion for helping others improve their lives through education by breaking down barriers and helping them navigate higher education, this Student Services Specialist is the position for you!
A Student Services Specialist provides comprehensive student support, specializing in enrollment services and financial aid, in the Maricopa Contact Center. This position works collaboratively with a team to provide remote customer service and communications for a diverse population of students and campus admission, records, and registration, and financial aid representatives. This position provides the highest level of customer service via phone, email, chat, text, and other communication channels.
The Student Services Specialist position will be trained and expected to provide one-stop enrollment student support (including admissions, registration, financial aid, placement, student billing, recruitment, and other enrollment processes) via inbound and outbound phone calls for all ten Maricopa Community Colleges and the District Office. The position utilizes strong problem-solving and troubleshooting skills and leverages multiple technology systems to efficiently help students navigate all aspects of the enrollment and financial aid processes. The position reports to a manager in the Maricopa Student Support Center.
Essential Functions
60% - Provides comprehensive student support, specializing in enrollment services and financial aid via phone, email, chat, text, and other modes to prospective and current students
20% - Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other systems
10% - Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the Maricopa Contact Center
10% - Other duties as assigned