Student Services Specialist - Welcome Center

Estrella Mountain Community College (EMCC) is hiring a Student Services Specialist (short-term). This position provides direct in-person and electronic student support services at the Welcome Center department. Support services include but are not limited to dynamic line management and customer services for enrollment services, general advisement support, processing, serve as campus information, and make resource referrals to students, and participate in welcome center sponsored programs, events, and activities.

Essential Functions

30% - Provides student and advisement customer support services to the welcome center areas, including advisor email inquiries, advising phone line and voicemail inquiries, self-service stations, and the support advisor appointment scheduling, cancellations, and follow-up. Prepares and delivers presentations at events/activities that support student success, such as new student orientations, degree information sessions, student groups/organizations, specialty population activities, graduation, and other services.

30% - Provides 1:1 and group academic advising and support services via in-person, phone, and online to support student progress and completion of degree programs. Provides guidance to campus resources on goal setting, degree and certificate options, transfer pathways, course selection, registration, academic progress, and satisfactory progress toward a certificate/degree using PeopleSoft and other technology. Connects students with additional support services and resources as needed. Assists with consortium agreements, graduation applications, data entry, unofficial transcript evaluation, and other processing/requests as needed.

30% Maintains service and process resource information and documents at the welcome centers, may be required to produce correspondence and shares as needed. Communicates with other student service departments and campus stakeholders for accurate information to support student success.

10% - Attends departmental meetings, training sessions, and professional development opportunities; performs other duties as assigned commensurate to the grade level of the position.