Student Services Supervisor I

Posting Details

Posting Details (Default Section)

Closing Date: 07/31/2026 Open Until Filled Yes Classification Title Student Services Supervisor I Working Title Recruitment Limits Location San Diego City College Pay Information

Range 2 ($6,321.29 - $10,296.72) per month based on the current Supervisory & Professional Administrators' Association. New employees will begin on step A ($6,321.29). Promoted or transferred employees will be placed as specified in the CBA. The District offers a comprehensive fringe benefit package including employer paid medical, dental and vision plans; sick and vacation leave; and opportunities for professional development. Initial Salary Placement, Promoted or transferred employees will be placed as specified in the SPAA - Supervisory & Professional Administrators Association Handbook. This position is FLSA Exempt and may not accrue overtime. A temporary probationary period will be applied to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee Collective Bargaining Agreements and Handbooks, and more information about terms and conditions of employment to include salary and benefits.

Position Equivalent FTE:

1.0 FTE

No. Months: 12 Months Position Number: 009884 FLSA Status Exempt (does not accrue overtime) Position Type Classified Bargaining Unit Supervisory/Professional Range 2 Department Financial Aid The Position

Applications are currently being accepted for Student Services Supervisor I in the San Diego City College located at Financial Aid Office. Hours are Monday to Friday between 8 am to 6 pm. Selected candidate must be willing to adjust workdays/hours based on the department's needs.

Please note that an employee may be transferred to any site at the option of the Chancellor.

Classification Description

Click here for description. Link: https://www.sdccd.edu/docs/HumanResources/classification/descriptions/Supervisory%20-%20Professional/Student%20Services%20Supervisor%20-%20I.pdf.

If you would like to open the link in a different tab or window, right click and select the option.

Desired Qualifications Foreign Degree:

Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your online application.

Commitment to Diversity:

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and classified professionals.

Click for the EEO / Diversity / Nondiscrimination - Policies and Procedures:https://www.sdccd.edu/departments/human-resources/eeo-diversity/policies-and-procedures.aspx

Special Instructions to Applicants:

To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility (DEIA), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee.

Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email.

We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply.

• Complete online application;
• Resume;
• Cover letter; AND,
• Three (3) professional references listed in the online application.

Tentative Timeline (Subject to Amendments)

First interview: Tentatively Week of August 10

Conditions of Employment:

SELECTED CANDIDATE IS REQUIRED TO COMPLETE THE FOLLOWING PRIOR TO EMPLOYMENT:

• Submit "official" transcripts as stated on application (even if a degree is not a requirement for this position);
• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment);
• Have fingerprints taken by a Live Scan computer at the District's expense (Clearance must be received prior to first day of employment);
• Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form; AND,
• Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices.

EMPLOYMENT AFTER RETIREMENT

If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further information.

Additional Information:

EMPLOYEE BENEFITS

SDCCD provides a comprehensive fringe benefit package for its full-time classified employees. The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options. Additional benefits include dental, vision, sick leave, vacation and opportunities for professional development. Contract employees become members of the California Public Employees' Retirement System (CalPERS) upon appointment.

Posting Number CL01931

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • I understand that a COMPLETE application packet is required for consideration, which includes the following: 1) All required documents as listed in the special instructions 2) Responses to supplemental questions (clear and detailed responses are required as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, or put "see resume", or "N/A" or leave blank)

• Yes

• No

• • I understand that my responses to the application supplemental questions are heavily weighted during the application screening and evaluation process, and responses such as "N/A", "see resume", or no responses will result in deduction of points to my application.

• Yes

• No

• • We believe that the application and interview process should be a reflection of your skills, insights, and experiences, and we are looking to understand your unique qualifications for the role. I understand that responses ENTIRELY generated by Artificial Intelligence (AI) tools can result in disqualification from the application process.

• Yes

• No

• • How would you assess how your expertise in the various Title IV programs and other related regulations impact areas outside of financial aid, such as but not limited to: enrollment, retention, development of other departments and programs? Please provide examples of instances where you applied your expertise.

(Open Ended Question)

• • What experience do you have with financial aid management systems (e.g., Banner, PeopleSoft, Ellucian)? Please describe how you have used these systems to improve efficiency, ensure compliance, and maintain accurate reporting. Can you provide examples of your technical expertise in your system and your exact role in your system's process?

(Open Ended Question)

• • Describe your experience working with federal and state financial aid programs (e.g., FAFSA/CADAA, Pell Grants, SEOG, Cal Grants, Student Loans). Can you provide an example of a complex financial aid or regulatory issue you resolved, including the steps you took and the outcome? How did your decision affect students, staff workload, program eligibility, or other departments?

(Open Ended Question)

• • How do you support students facing financial insecurity, especially vulnerable populations, in navigating financial aid, reducing barriers, and addressing urgent basic needs challenges such as delayed aid impacting housing stability?

(Open Ended Question)

• • Describe your leadership styles and skills in terms of training and mentoring team members to ensure compliance in a high-volume, deadline-driven environment. How have your methods improved team performance, accountability, or service delivery?

(Open Ended Question)

• • Provide an example of addressing underperformance or conflict, including how you resolved it and the resulting impact on the team. How do you ensure your team understands the broader impact of their work, including the delivery of financial aid packages, student outcomes, or how it is tied to their position's contracts and duties?

(Open Ended Question)

• • The San Diego Community College District has a very diverse student, faculty and classified professional population with respect to academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds. Describe your professional development, community involvement, and professional experience working with these diverse groups.

(Open Ended Question)

Required & Optional Documents

Required Documents

• Résumé
• Cover Letter

Optional Documents