Student Social Media & Customer Service Assistant

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Position Summary:

The Osher Lifelong Learning Institute (OLLI) at Florida Atlantic University is seeking a Student Social Media & Customer Service Assistant in Boca Raton, FL.

The Osher Lifelong Learning Institute (OLLI) at Florida Atlantic University is seeking a creative, motivated, and dependable student to join our team for up to 20 hours per week. This is an excellent opportunity for a student interested in social media marketing, communications, or digital content creation to gain hands-on experience while also providing exceptional customer service.

Primary Responsibilities:

• Create engaging, original content for OLLI's social media platforms, including Facebook and Instagram.

• Develop creative ideas to promote classes, events, and member activities.

• Publish a minimum of two social media posts per week and help maintain a consistent posting schedule.

• Capture photos and short videos of classes and special events for social media.

• Monitor engagement and suggest new ideas to increase visibility and audience interaction.

• Stay current with social media trends and recommend innovative ways to grow OLLI's online presence.

• Provide exceptional customer service to OLLI members, visitors, faculty, and staff.

• Greet patrons and assist with class registrations and general inquiries.

• Answer incoming telephone calls professionally.

• Perform accurate data entry and maintain electronic records.

• Organize and scan office files and assist with other administrative duties as needed.

• Perform other job-related duties as assigned.

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Minimum Qualifications:

FAU degree-seeking undergraduate student with a minimum of six credit hours (or twelve if international) and a 2.0 GPA.

Strong written and verbal communication skills, excellent customer service, and the ability to work both independently and collaboratively are essential.

The ideal candidate is creative, organized, and interested in social media marketing or communications.

Experience with Facebook, Instagram, Canva, or similar platforms is preferred.

Salary:

$15.00 hourly.

College or Department:

OPS - OLLI: Registration/Auditorium/Customer Service

Location:

Boca Raton

Work Days and Hours:

Up to 20 hours per week with a flexible schedule Monday–Friday, 9:00 a.m.–5:00 p.m. Occasional evening hours for special events.

Application Deadline:

2026-08-02

Special Instructions to Applicant:

This is a part-time position.



APPLICATION DOCUMENTS REQUIRED:

Resume

Cover letter



OFFICIAL SEALED TRANSCRIPTS REQUIRED:

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.



PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.