Mesa Community College is seeking a College Enrollment Navigator to serve as a welcoming first point of connection for students. This position represents the college in a positive student-centered manner to grow the admissions pipeline and support college enrollment.
The College Enrollment Navigator provides a high level of customer services and supports incoming and returning students through the onboarding process, including enrollment. The role provides high-quality in-person and virtual assistance through walk-in services, phone, email, text, and web-based platforms, tours, and programming.
The Navigator delivers accurate, timely information throughout the enrollment cycle, including admissions, financial aid, institutional resources, advisor readiness, and registration procedures. Using a case management approach to the admissions pipeline, the position coordinates onboarding activities, tracks student progress through key milestones, and ensures continuity of support until students are fully prepared for a successful first term at MCC.
This role focuses on growing and strengthening the admissions and enrollment pipeline by ensuring timely completion of critical milestones for a successful first term. Responsibilities include proactive outreach, assisting walk-in students, reviewing and verifying documentation, supporting funding processes, and facilitating college-going readiness and course registration.
As a trusted guide for students and families, the Navigator provides high-level customer service and serves as a centralized resource that requires strong partnerships with departments across the college.
The Navigator utilizes Customer Relationship Management systems, Student Information Systems, and related technologies to document activities, monitor progress against goals, and manage student caseloads. The role also participates in college and district-wide events and initiatives that contribute to student success, retention, and community engagement.
Essential Functions
Program Coordination
• Outreach and Student Case Management • Maintain a caseload of incoming students and maintain accurate notes related to student contacts. • Initiate communication and maintain student engagement with newly admitted students throughout the enrollment process. • Provide ongoing support and monitor progress to students from application through registration, which can be performed in person, virtually, or via the phone. • Implement proactive, personalized outreach strategies that increase application-to-enrollment conversion and strengthen early student engagement. • Maintain consistent case management practices that support timely registration and encourage completion of first-term credit milestones.
Enrollment Support and Collaboration
• Guide students through initiating payment options, such as financial aid, FAFSA, scholarships, and payment plans. • Serve as a liaison and coordinate with admissions, financial aid, advising, and other college departments to resolve issues and ensure a smooth enrollment experience and minimize delays in course registration. • Maintain up-to-date knowledge of college resources, scholarships, and community services. • Program Planning and Evaluation • Assist in developing, implementing, and evaluating enrollment support programs and services. • Provide reports and recommendations for improving processes and student success outcomes. • Collect and analyze data related to student engagement, conversion rates, and barriers to enrollment. • Prepare accurate reports and documentation as required and requested. • Implement and continually develop best practices.
Program Implementation
• Develop Enrollment Strategies • Serve as a single point of contact via any modality for new students and manage all admission-related matters to ensure course registration-readiness. • Complete ID authentication, address 1st-level domicile and residency matters. • Monitor applicant progress throughout the enrollment process, responding to all questions, inquiries, and providing information about Mesa Community College career and educational pathways and the enrollment process. • Design and execute communication plans that keep students informed at every stage of the enrollment process, using email, SMS, social media, and phone calls to engage with students and provide timely reminders and updates. • Develop targeted communications for specific student groups, such as first-year, transfer, and re-entry students. • Unofficial transfer credit evaluation and complete program plan changes as necessary. • Deliver Student Support Services • Identify at-risk students during enrollment and provide additional support or referrals to academic or personal resources and support in navigating dynamic, fast-paced learning environments. • Ensure students register for the New Student Orientation session. • Implement resources that help students transition successfully into college life, such as workshops or peer mentoring. • Collaborate with college colleagues to remediate barriers to student enrollment. • Embed learning opportunities to develop student self-advocacy skills and foster autonomy. • Engaging in Continuous Improvement • Collect and evaluate feedback from students, faculty, and staff to refine program implementation. • Apply industry best practices and emerging trends in higher education enrollment and retention strategies to improve programs. • Experiment with new approaches, such as digital engagement tools and personalized outreach, to enhance student experiences and enrollment outcomes.
Compliance
• Ensure compliance and follow understand and adhere to federal, state, District Office, and institutional regulations, laws, policies. • Maintain accurate and complete student records as required by accreditation agencies, school policies, and administrative regulations. • Utilize relevant, appropriate, and approved systems to communicate and monitor student interaction and progress. • Monitor compliance and reporting standards and remain abreast of district, state, and federal regulations. • Maintain student confidentiality, including accurate and confidential records. • Ensure students have equal access to MCCs curricular programs. • Support students and counsel them to better understand their MCC experience.
Leadership & Team Collaboration
• Data analysis related specifically to student access, early intervention, retention, and persistence that promote student success across the student life-cycle. • Monitor metrics, policies, and procedures for process efficiency and effectiveness to establish and achieve objectives in new student onboarding for course enrollment-readiness. • Monitor practices and procedures to identify institutional barriers to inform program improvement. • Collaborate with administration and staff to analyze, interpret, and implement processes as they relate to student access, academic advising, student success, etc. • Communicate effectively, focusing on people, initiating positive change, value differences, and fostering collaboration. • Inspires others to achieve college unit and individual success. • Challenge processes and is willing to break from the status quo to improve individual and unit performance. • Demonstrate self-awareness, self-control, motivation, empathy, social skills, and group work skills. • Is known as trustworthy, understanding, and helpful. • Considerate. • Works well on committees. • Acts with integrity, making the right decision even when it may not be the most popular decision. • Poised. • Coachable. • Respects authority and the rights of others. • Fair. • Identifies and addresses problem areas before they escalate into crises. • Solves problems courageously and creatively, plans effectively, and carries out those plans. • Improves individual and unit performance. • Productive, demonstrating a strong work ethic and sense of ambition. • Makes good use of resources. • Accountable.
Other
• Serve on various executive boards, college, and district committees, including locally, regionally, and nationally, as designated, and participate in meetings and conferences.