Posting Details (Default Section)
Posting Number 9002115 Title Student Success Coach - Advising and Completion Position Type Full-Time Department Advising and Completion Job Summary
This position provides comprehensive academic advising and student support aimed at promoting retention, success, and goal attainment. The Success Coach meets with students through in-person, phone, and virtual formats to discuss registration, academic progress, and long-term transfer or career goals, using a coaching approach that fosters a growth mindset. The role includes managing student communications, responding to faculty early alerts for at-risk students, and collaborating with program chairs to ensure students understand program requirements and stay on track for graduation.
Success Coaches also connect students to key campus resources-such as counseling, tutoring, financial aid, and career services-and support specialized populations, including students on academic suspension by developing personalized recovery plans. In addition, Success Coaches contribute to targeted teams (e.g., transfer, change of major, academic recovery, early alerts) and participate in committees, professional development, and ongoing training to enhance student support services.
Responsibilities and Duties:
- Meet with students in different formats (in-person, phone or virtual) to go over registration, current goals, and future transfer/employment goals and increasing student retention through transformational student coaching sessions. Encouraging student success by mentoring students with methods and strategies designed to promote growth mindset
- Organizes and responds to student emails and text messages through our departmental and personal inboxes to assist with registration, change of major, withdrawals, connecting them to their assigned advisors for appointments in order to maintain enrollment and connections with our students.
- Responding to Early Alerts from faculty regarding students at risk
- Connects with each program chair and communicating, gathering information and making sure our students are aware of the academic program requirements to ensure they are successful and can apply & graduate from NCTC.
- Different advisors work in different internal groups such the Transfer Team, the Change of Major Team, Academic Recovery Team, Early Alerts Team
- Connects students to internal resources that assist them in reaching their goals such as counseling, tutoring, Office for Students with Disabilities, TRIO, the Career Center, the Completion Center, and Financial Aid.
- Connecting with students on academic suspension, reviewing academic history, and providing holistic plan of action for academic recovery.
- Serve on internal committee(s) and participate in professional development and staff training.
- Other duties as assigned. Responsibilities and duties may change based on the needs of the department and the institution.
Required Education
Bachelor's degree from an accredited institution
Master's degree preferred
Required Skills & Abilities
- Ability to communicate effectively verbally and in writing.
- Ability to use a variety of complex computer applications (J1 Desktop, J1 Advising, Docubase, Microsoft products)
- Strong problem-solving skills.
- Ability to prioritize work appropriately and to re-prioritize quickly as needed.
- Ability to develop and maintain effective working relationships.
- Ability to work independently and lead project teams effectively.
- Considerable knowledge of College policies and procedures related to functional area (or ability to rapidly assimilate).
- Work in a fast-moving environment during peak periods while maintaining standards/accuracy.
- Ability to assess students' needs (in and out of classroom) and provide relevant resources. Understanding of the community/counties served and their specific needs.
- Maintain confidentiality and adhere to student privacy laws.
Preferred Skills & Abilities Required Experience
- Two (2) years of experience supporting students directly in an educational, counseling, or resource-navigation role
Preferred Experience
- Advanced knowledge of computer technology and software applications in order to utilize specific software related to student advisement preferred
Posting Date 07/23/2026 Closing Date Special Instructions to Applicants
Subject to a criminal background check. A resume, cover letter, and unofficial transcript are required in addition to the application. Salary: $49,727. Located on the Denton Co campuses. Travel may be expected between campuses and to off-site locations.
North Central Texas College ("NCTC") is an equal opportunity employer. NCTC does not discriminate on the basis of race, color, religion, sex or gender, national origin, disability, age, genetics, equal pay, or any other legally protected characteristic. NCTC prohibits harassment on the basis of a legally protected characteristic and/or retaliation for reporting a complaint.
Location Denton County