Student Success Coach

Valencia College

Kissimmee, FL

JOB DETAILS
SALARY
$44,389–$47,938 Per Year
SKILLS
Career Counseling, Case Management, Coaching, Communication Skills, Copying Machines, Data Analysis, Document Scanners, Fax Machines, Federal Laws and Regulations, Interpersonal Skills, Keyboards, Leadership, Maintain Compliance, Memory Hardware, Office Equipment, Onboarding, Presentation/Verbal Skills, Printers, Problem Solving Skills, Record Keeping, Service Delivery, State Laws and Regulations, Team Player, Testing, University/School Policies, Work From Home
LOCATION
Kissimmee, FL
POSTED
5 days ago

About this Position

Posting Detail Information

Position Number SE1040 Position Title Student Success Coach Job Type Staff FT/PT Full-Time Employee Class Description Staff exempt General Position Description

Responsible for providing personalized holistic student support and coaching. The Student Success Coach provides learning opportunities as well as creates conditions that lead to the achievement of students' academic and career goals. The Student Success Coach will also monitor student persistence and progression towards graduation utilizing appropriate advising technology. Ensures compliance with degree program requirements and college policy as well as with federal, and state regulations.

Flexible Work Arrangement Majority/Primarily On-site: Employee performs the majority of job duties on-site, but may occasionally work remotely. Grade 2027 Exemption Status Exempt Posting Number S3922P Location(s) Kissimmee, FL 34744 - Osceola Campus Proposed Work Schedule (Please note hours subject to change based on business needs)

Monday through Thursday from 8am to 6pm.

Friday from 8am to 5pm.

Work schedule for the employee may vary based on department needs.

Number of Vacancies 1 Posting Start Date 07/06/2026 Posting End Date 07/20/2026 Open Until Filled No Quicklink for Posting https://valenciacollege.peopleadmin.com/postings/42803

Posting Detail Information

Temporary Position (Temp or Grant Funded) Details Salary Range $44,389 - $47,938

Essential Job Functions

Description of Job Function

  • Provides students with personalized holistic student support and coaching. Guides and recommends Valencia resources, such as academic, non-academic, and community resources, to support academic progression and career success.
  • Serves as the point of contact to assigned cohorts and supports students as they navigate college policies and procedures and other institutional resources.
  • Uses technology to leverage a cohort-based coaching model and support students seeking guidance and support; maintains, tracks, and reports on student outreach, engagement, and established outcomes.
  • Supports students in developing an educational plan by evaluating college placement test results, degree audits, and transfer credits to guide students with course selections. Provides strategies to help students with identifying educational and career goals as well as selecting a degree pathway.
  • Provides holistic coaching through a variety of service delivery modes (e.g., group coaching, one-on-one coaching, online coaching, etc.) in response to student needs, enrollment trends, and changing campus environments.
  • Manages and analyzes caseload data to monitor students' academic progress. Disseminates information accurately and concisely as required, keeping detailed records, and providing appropriate referrals based on students' needs.
  • Collaborates with the coaching leadership team to develop and implement proactive strategies aimed at improving the student experience and supporting the college's student persistence and graduation objectives.
  • Develops and facilitates educational opportunities (e.g., events, presentations, information sessions, etc.) designed to enhance student learning outcomes and increase student engagement. Participates in the new student onboarding experience.
  • Participates in departmental, advisory, and curriculum meetings to stay informed on program developments, career and occupational trends, and updates to college policies and procedures.
  • Perform other related duties as assigned.

Qualifications

Drivers License Requirement

Drivers License Requirement Not Applicable

Required Qualifications

Required Minimum Education Bachelor's Degree from a regionally accredited institution, or any equivalent combination of related education, training, and/or experience which provides the required knowledge, skills, and abilities to perform the essential functions. Required Field of Study Other Required Qualifications Required License/Certification

Preferred Qualifications

Preferred Education & Field of Study Preferred Type of Experience Preferred Licenses/Certification

Knowledge, Skills and Abilities

Knowledge, Skills and Abilities

  1. Ability to communicate interpersonally, orally, and in writing.

  2. Ability to assess student's developmental needs and translate theory into practice.

  3. Ability to follow protocols to facilitate advising programs appropriately.

  4. Strong interpersonal communication skills and the ability to provide authentic person-centered advising to students.

  5. Knowledge of college's educational policies and graduation requirements.

  6. Ability to research the educational policies and graduation requirements of any college or university.

  7. Ability to collaborate with other departments to resolve student issues to full resolution.

  8. Ability to continuously learn, interpret, and explain new knowledge regarding changes and advancements in federal, state, college policies, regulations, and technology.

Working Conditions

General Working Conditions

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Job specific working conditions Job Specific Designation

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

  • Cover letter
  • Resume/Vita

Optional Documents

  • Transcript 1
  • Reference Letter 1
  • Reference Letter 2
  • Reference Letter 3
  • Other Documents

About the Company

V

Valencia College

The winner of the inaugural Aspen Prize for Community College Excellence, Valencia College is one of the largest community colleges in Florida, teaching more than 73,000 students annually.

 

But it's our quality of education, not size, that truly makes us great. Our Honors program is viewed by the National Collegiate and Southern Regional Honors Council as one of the exemplary programs in the nation. The Orlando Sentinel dubbed our fine-arts faculty one of the best in the region, and director Steven Spielberg called our film program one of the best anywhere. But the opinions that matter most are those of our students, and 92 percent say we met or exceeded their expectations on overall quality of education.

 

We strive to ensure that equal access to higher education belongs to everyone, because the future does, too.

 

We stand in the gap between what is and what can be. We pave a path to true potential. Whether it’s helping students land a dream job or continue on to the university of their dreams, we do everything in our power to make that possible for each and every one of our students.

 

Recognized as one of “The Great Colleges to Work For” by the Chronicle of Higher Education, we understand the importance of fostering a collaborative environment that encourages teamwork, creativity and the achievement of a true work/life balance.

 

At Valencia College, it’s more than just a job. We’re committed to helping our students reach their full potential by providing them with the right opportunities, the right tools and the right support. And that begins with recruiting the right talent.

 

We seek leaders. Inspirers. Motivators. Educational enthusiasts, passionate optimists and experienced realists. Individuals who not only believe in our students, but will help our students believe in themselves.

 

Valencia College has six campuses as well as a School of Public Safety, an Advanced Manufacturing Training Center and a District Office, all conveniently located throughout Central Florida and easily accessible by local freeways, expressways, and surface streets. But the convenient commute is just part of the appeal. With beautiful year-round weather, endless entertainment and dining options, and world-famous attractions, there's no shortage of incredible ways to spend your spare time.

 

COMPANY SIZE
50 to 99 employees
INDUSTRY
Other/Not Classified
WEBSITE
https://valenciacollege.edu/