Salary: $50,000-55,000
Benefits: The University offers generous benefits including paid time off (holidays, holy days and vacation), employer matching contributions to the retirement plan, and tuition benefits for employees and their eligible dependents. Learn more and explore benefits at www.duq.edu/benefits
Location: Office of Student and Alumni Affairs, School of Nursing
Position Status: Full-time
Hours: Varied
Position Number: 242351/10-1200
FLSA Status: Exempt
POSITION SUMMARY:
Under the direction of the Associate Dean for Student and Alumni Affairs (OSAA), the Student Success Coach is responsible for providing high-level support to undergraduate students through the office of Student and Alumni Affairs. This is professional work in the area of Student Services. The Student Success Coach supports the overall mission of Duquesne University, which entails a commitment to the educational development, growth, and future success of our students. As such, the Student Success Coach supports and guides current students, and contributes to the recruitment of future Duquesne University students.
In light of the expanding scope of student services and its focus on the entire student lifecycle, this position has been created to encompass the following roles and responsibilities:
Undergraduate student advising
Enhanced support for new student recruiting. This includes some aspects of student recruiting, including working closely with the admissions and recruiting staff within the SON and university, meeting with prospective students and parents, participating in remote and in-person new student information sessions, as needed.
An increased emphasis on student retention.
An active role in program management and development (e.g., collaboration with university offices providing academic enrichment and support, such as the Center for Global Engagement and the Office of Disability Services, etc.)
DUTIES AND RESPONSIBILITIES:
(This list is neither absolute nor restrictive, but indicates approximate duties and responsibilities which may be redefined pursuant to operational needs.)
Academic Advising:
Acts as the primary point of contact to students and faculty (includes troubleshooting needs and resolving issues).
Addresses student issues with promptness, urgency and creativity while balancing policies and program requirements; seeks same-day resolution for any escalated issue, when possible.
Provides academic advisement to undergraduate students in assigned program within their designated School.
Advises majors, reviews plans of study and progression toward degree, conducts degree audits, prepares students' schedules, assists in registration, maintains files, and compiles records.
Interacts with students through multiple modes of communication including, but not limited to, letters, e-mail, telephone calls, web-conferencing, and individual and group in-person meetings.
Conducts meetings with students concerning academic requirements and standing.
Collaborates with other University offices to improve students' academic experience and support their overall well-being.
Engage in professional development opportunities on topics such as de-escalation, crucial conversations, resiliency, etc.
Student Retention:
Collaborates with relevant academic leaders to develop and maintain student services that help improve overall experience and retention of students.
Regularly monitors student academic progress through Starfish and other indicators
Responds quickly with potential solutions and support service/recourse referrals for students who are struggling academically or in need of well-being support.
Maintains regular 'touchpoints' with students to check in and offer support
New student recruiting:
Meets with prospective students to discuss Duquesne entrance requirements, course and credit transfer, academic requirements, and registration, among other items (Accepted Student Days, Transfer Days, etc.)
Attends and participates in school recruiting and internal events, including evening and weekend events (Accepted Student Days, Transfer Days, FAST Program, Orientation, etc.)
Makes public presentations to students, prospective students and parents, as needed
Career planning/vocational discovery support:
Collaborates with career development staff at Duquesne as needed.
Licensing presentations in class and one-on-one meetings with students to explain the process, review and complete paperwork for PA and out of state
Program and student management:
Submission of all graduates' names and information to the PA SBON in the EPICCNurse System
Providing graduates with completion letters and letters for NCLEX eligibility for students testing out of state.
Serve on BSN curriculum taskforce to develop implementation plan for new clinical immersion curriculum.
Attend co-curricular SON activities as needed
Attend all BSN Committee and SON faculty meetings
Participate and assist with School of Nursing events such as White Coat ceremony, graduation/commencement ceremonies, BSN Pinning & Doctoral Hooding ceremonies, etc.
Completes other duties as assigned.