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Student Success Coach

Hartwick College

Oneonta, NY

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Academic Advice, Background Investigation, Best Practices, Coaching, Communication Skills, Community and Social Services, Customer Support/Service, Database Management Software/Systems (DBMS), Diversity, Email Software, Higher Education, Interpersonal Skills, Microsoft Excel, Microsoft Word, Presentation/Verbal Skills, Psychology, Registrar, Regulations, Risk, Social Work, Student Services, Team Player, Time Management, Training/Teaching, Training/Teaching Curriculum, Writing Skills
LOCATION
Oneonta, NY
POSTED
6 days ago
Date: July 9, 2026
Title: Student Success Coach

Description: The Success Coach provides proactive, holistic guidance and support to a caseload of Hartwick undergraduate students. This includes working closely with faculty and staff to support registration advising as well as to support academically at-risk students, as well as those participating in the Academic Rebound Program. The Success Coach will assist with the development of academic support services, such as group tutoring, collaborative advising events, and community building workshops. The Success Coach provides pivotal guidance for first- and second-year students as they transition to college, supporting their social, emotional, and intellectual growth.  This is a full-time, 11-month position.

Responsibilities:
  • Coordinate regular communications, meetings, and status updates concerned with the holistic development of each student, including transition to college, major/minor exploration, course planning and registration, academic achievement, co-curricular experiences, campus and community engagement, and wellness. 
  • Conduct outreach and intervention for at-risk students; manages support for students identified through early alerts and grade reports; participates in Success Center and Registrar efforts to encourage registration for students who miss their registration periods.
  • Provide coaching to a caseload of probation students and assists with the coordination of coaching for all students on probation (Academic Rebound).
  • Assist with Tutoring and other Success Center programming as needed.
  • Develop and maintain awareness of all major components of campus life, including curricula, campus calendars, student services, facilities and operations to assist students as their primary contact person at the College.
  • Be an active, engaged supporter of each assigned student inclusive of being present at significant student-centered events including presentations, performances, Greek Life, athletic and club events, including some evening and weekend dates.
  • As a representative of the College, must comport oneself in a professional manner at all times, both on and off campus.
  • Comply with all applicable College, Federal, State, local and associational laws, rules and regulations.
  • Participate on assigned committees and major campus events including Welcome Weekend, True Blue Weekend, and Commencement Weekend.
Qualifications: 
Minimum requirements for this position are a Bachelor’s degree from an accredited college or university with 3 or more years of highly participatory, successful student support experience in higher education; candidates with a Master’s degree in education, psychology, professional development, or another human/social services field preferred, as are other credentials and experience in academic advising, coaching and/or customer service.
  • High-energy and enthusiasm to motivate college students and propel them to success.
  • Agility in a dynamic environment to achieve results as measured by student persistence, engagement, satisfaction, and graduation. 
  • Exceptional interpersonal and communication skills, both verbal and written. Proficiency in a second language is helpful.
  • Demonstrated ability to work independently and collaboratively, maintain confidentiality and abide by institutional policies and procedures.
  • Ability to work effectively with students, faculty, staff, family, and others from a variety of different backgrounds, experiences and abilities.
  • Demonstrated excellence in planning and organizing work and records, coordinating with others to complete tasks in a timely manner, following up, and bringing work flows to a successful conclusion.
  • Knowledge of student development theories, curricular design, and advising best practices.
  • Demonstrable proficiency with MS Word, Excel, Google electronic mail, and database software.
Salary- $57,600

Hartwick operates as a community of learners where there is a very real sense of belonging and connection. By joining Hartwick, you become part of a group of people who work together, share in our successes, and celebrate our accomplishments. All positions at Hartwick contribute to the education and development of students with the opportunity to see the impact on future leaders—what you do at Hartwick really matters.

An independent, residential liberal arts college enrolling approximately 1,100 full-time undergraduates, The College features a general education curriculum designed to give every student a flexible, individualized learning experience that integrates coursework, co-curricular activities, and work experience to cultivate their distinctive strengths and prepare them for the future.  

Our beautiful 425-acre campus is located in the scenic Susquehanna River valley in Oneonta, New York—a charming town near the northern foothills of the Catskill Mountains. Hartwick offers health benefits to domestic partners of employees, flexible scheduling, opportunities to engage in athletic and cultural events (concerts, exhibits, and lectures) and tuition benefits for eligible employees and their dependents.

Hartwick College prohibits discrimination on the basis of sexual orientation/preference and gender identity/expression and is an Equal Opportunity Employer, committed to broadening “the understanding, awareness, and appreciation of diversity among all members of the Hartwick community.” Women, minorities, and other underrepresented groups are especially encouraged to apply. 

Hartwick College is committed to providing a safe and secure educational and employment environment. Employment at Hartwick College is therefore contingent upon a successful background check on every new employee. Candidates to whom an offer of employment is made will be required to sign a Release of Information Form authorizing the College to conduct a thorough background check.

Hartwick College is committed to a diverse candidate pool, values an inclusive workforce and workplace environment, and wishes to minimize or eliminate the impact of implicit bias during the search and hiring process. 

All applicants are asked to submit the following materials with their online applications:
  • A cover letter;
  • A resume; and
  • The names and contact information for three references, with annotation regarding how the reference is related to you and your work (at least one of your references must be from a current and/or previous supervisor).
Review of applications will continue until the position is filled.

 
 

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