Student Success Coach (Student Support Specialist)

Department

GRENADIER SUCCESS (SE-GREN-IUSEA)

Department Information

Grenadier Success Team is dedicated to supporting IU Southeast students by offering holistic, academic support and resources including accessibility services, coaching, mentoring, and tutoring. Our mission is to empower and inspire students and community members to take ownership of their education, develop skills to become lifelong learners, and achieve their goals.

Job Summary

The Student Success Coach supports student persistence and retention by providing individualized goal planning, skills development, and accountability through the IU Coaching Conversations model, helping students build confidence and navigate the college experience. This role advances the IN Commission for Higher Educations mission to serve at-risk 21st Century Scholars, and maintains a collaborative, student-first environment.

Department Specific Responsibilities

• Provides individualized success coaching to support student retention, progression, and graduation, applying a student-centered approach to all aspects of decision-making and daily practice.
• Monitors and maintains a student caseload, conducting proactive outreach via phone and email to schedule coaching sessions, re-engage at-risk students, and ensure timely support.
• Assists students in identifying goals and developing actionable plans for academic success, including time management, study skills, and self-discovery of strengths, interests, and motivations.
• Advises students on the Scholar Track platform, detailing 21st Century Scholars requirements and guiding them through key processes and milestones.
• Connects students to relevant campus resources, maintaining open communication with faculty and staff to coordinate holistic support.
• Supports the Groups Scholars summer bridge program through prospective student outreach, on-site programming support, and ongoing coaching meetings with the cohort.

General Responsibilities

• Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
• May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of service.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelors degree in education, public affairs, public health, counseling, social work, business, or related field.

Preferred

• Masters degree in higher education, student affairs, or related field.

WORK EXPERIENCE

Required

• 2 years in student services, higher education, social work, counseling, law, or related field.

Preferred

• Experience with Success and/or Peer Coaching programs.

SKILLS

Required

• Proficient communication skills.

• Maintains a high degree of professionalism.

• Demonstrates time management and priority setting skills.

• Demonstrates a High commitment to quality.

• Possesses flexibility to work in a fast paced, dynamic environment.

• Seeks to acquire knowledge in area of specialty.

• Highly thorough and dependable.

• Demonstrates a high level of accuracy, even under pressure.

• Demonstrates ability to maintain confidential information.

• Ability to simultaneously handle multiple priorities.

• Demonstrates excellent judgment and decision making skills.

• Demonstrates customer service skills.

• Knowledge of student development, counseling, or career development theories and practices.

• Knowledge of current needs and trends of diverse student populations.

• Ability to advise students individually and in groups on student-related matters.

• Ability to build strong partnerships with students and other university departments.

Preferred

• Familiarity with coaching theories and practice.
• Proficiency with academic support platforms (e.g., Canvas, Stellic, AdRx, etc.).
• Knowledge of learning theory, academic coaching, and student development theory.
• Passion for collaboration.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU Southeast Campus

New Albany, Indiana

Advertised Salary

$43,888.00 -$44,766.00 annually

Work Hours

Occasional evening or weekend hours during peak academic times.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Support

Click here to learn more about Indiana Universitys Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support

Telephone: 812-856-1234