Student Success Coordinator

Posting Information

Posting Information

Department KFBS Academic-330100 Career Area Student Services Is this an internal only recruitment? No Posting Open Date 08/19/2026 Application Deadline 08/31/2026 Position Type Permanent Staff (SHRA) Position Title Student Services Specialist - Journey Salary Grade Equivalent NC07 / GN07 Working Title Student Success Coordinator Position Number 20060787 Vacancy ID P021308 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule

Monday-Friday 8am - 5pm.

Work Location CHAPEL HILL, NC Position Location North Carolina, US Hiring Range $50,000 - $55,167 Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Notice to Applicants

This position is not eligible for H-1B sponsorship.

Position Summary Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

At UNC's Kenan-Flagler Business School, we think differently; and more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top-ranked business school comprised of several professional and academic degree programs that serve over 3,000 students. At Kenan-Flagler, our greatest assets are our people and our culture. We are rooted in our core values of integrity, inclusion, innovation and impact, and it goes back to our founding. It's not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We seek to recruit diverse, innovative, and exceptional talent to achieve this goal.

Position Summary

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Student Success Coordinator is responsible for managing student retention through providing proactive outreach, reactive support, and comprehensive and exceptional customer service. This position is the critical first line of support for MAC students in the online format. Additionally, they support the student engagement, academic, and operations activities for both formats of the MAC Program. The SSC is assigned a group of enrolled students and is expected to serve as their primary advisor from matriculation to graduation.

Minimum Education and Experience Requirements

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

Experience in a University or higher education setting preferred.

Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position/Schedule Requirements Evening work occasionally, Overtime occasionally, Weekend work occasionally Special Instructions

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Additionally, this position is only open to United States citizens or lawful permanent residents.

Quick Link https://unc.peopleadmin.com/postings/324211

Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Applicant Documents

Required Documents

• Curriculum Vitae / Resume
• Cover Letter
• List of References

Optional Documents

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Please select the response below that best describes your experience/education for the Student Services Specialist position.
• Bachelor's, Master's, and/or Doctorate
• Associate's degree and at least 2 years of related experience
• Combination of post-high school education and experience in a related field to equal at least 4 years (ex. 1 year of college and 3 years of related experience)
• Did not complete high school but have a combination of high school education and related experience to equal at least 8 years ( ex. 1 year of high school and 7 years of related experience)
• None of the above