Student Success Coordinator

Job Description

About Roanoke College

Roanoke College is a place where every student who works hard has the opportunity to succeed. We champion potential, providing essential learning and leadership through innovative academic programs and transformative educational experiences, giving students the mettle, mindset, and empathy to pursue lives of purpose, build meaningful careers, and meet society's most pressing needs. Located in scenic Salem, Virginia, Roanoke College is an intimate, welcoming community that has served the local region and beyond for nearly 200 years. Now, we're building on momentum and offering a Roanoke experience for today's students and a legacy that belongs to every Maroon. Learn about the Colleges new strategic plan, Imagine Roanoke: A Strategic Plan for Roanoke College and the 21st Century Learner.

Roanoke College is a nationally ranked residential liberal arts college affiliated with the Lutheran Church (ELCA), located in the beautiful Roanoke Valley of Virginia. A Phi Beta Kappa institution, Roanoke College is an equal opportunity employer and actively seeks diversity among its faculty, staff, and students; women and members of under-represented groups are especially encouraged to apply.

The Position

The Student Success Coordinator works alongside the Assistant Director to provide direct support to Explore@RC students and carry out established student programming. The position focuses on student engagement, communication, events, and helping students navigate the expectations and resources of a college environment. Approximately 10-20% of the position supports students enrolled in online programs through RC-RV.

Key Responsibilities:

Student Support

• Provide direct, day-to-day support to Explore@RC students.
• Build relationships with students and serve as an accessible point of contact.
• Help students navigate college expectations, resources, and processes.
• Provide follow-up and academic assistance based on student needs.
• Connect students with appropriate faculty, staff, and College resources.
• Communicate student concerns requiring additional attention to the Assistant Director.
• Transport students in the Explore van as needed for events, or school pickup and drop off.

Student Engagement & Events

• Coordinate Explore@RC student events and activities alongside the Assistant Director.
• Support orientation, student and family events, Presentations of Learning, student-led conferences, career-connected activities, and other established programming.
• Support the student mentor program and other student engagement activities.
• Coordinate student participation and communication related to events.

Communication, Coordination & Leadership

• Maintain communication with students and families regarding schedules, activities, opportunities, and expectations.
• Coordinate with faculty, counselors, partner schools, and College offices regarding student needs.
• Maintain appropriate documentation related to student participation and support.
• Refer matters requiring program-level decisions to the Assistant Director.

RC-RV Online Student Support - 10-20%

• Provide direct support to students enrolled in RC-RV online programs.
• Assist students with program expectations, processes, schedules, and available resources.
• Provide routine communication and follow-up to support student engagement and persistence.
• Connect students with appropriate faculty, staff, technical assistance, or College resources.
• Support established onboarding and orientation activities for online students.

Education, Experience, Skills, and Abilities:

• Bachelors degree in education.
• Experience working with high school or college students in an academic setting.
• Strong interpersonal, communication, and organizational skills.
• Ability to build positive and appropriate relationships with students.
• Ability to work collaboratively and follow established program processes.
• Experience with dual enrollment, higher education, or online education preferred.
• Ability to maintain confidential student information.