Student Success Navigator

Student Success Navigator

Salary

$41,600.00 - $51,288.00 Annually

Location

Central Campus - Uptown/Elizabeth

Job Type

Full-Time Staff

Job Number

2026-00448

Unit

SA-Enrollment & Stu. Succ.

Department

Student Success Services

Opening Date

08/21/2026

Closing Date

9/4/2026 11:59 PM Eastern

For part-time/adjunct faculty only:

N/A (not a PT faculty role)

Projected average hours of work per week:

40 (full-time)

• Description
• Benefits
• Questions

General Function

To serve as an expert generalist, guiding students into and throughout a successful college experience.

• This role will be based in a call center environment.*

Applicants are encouraged to apply promptly, as this posting may be taken down before the listed closing date once adequate candidate interest has been reached.

Duties and Responsibilities

• Provides friendly, timely, and accurate customer service and information to students and staff.
• Helps students navigate onboarding, registration, and college processes.
• Assesses students' basic needs and interests.
• Uses a guided pathways approach to help students create or clarify productive educational and career goals.
• Provides general academic and student support through technology and on campuses.
• Represents the college at events and open houses.
• Performs other duties as assigned.

Minimum Requirements and Preferred Qualifications

• Associate degree and six months of work experience in a college, customer service, or administrative working environment and/or 3 years of experience in a college, customer service, or administrative working environment.

Preferred Qualifications:

• Bachelor's degree

Additional Information

Knowledge, Skills, Abilities and Worker Characteristics:

• Detailed knowledge of college processes relating to students
• Familiarity with student services offered by the college
• Technology skills
• Communication skills
• Academic Skills
• Ability to provide consistently high-quality customer service
• Ability to work with individuals from diverse backgrounds
• Ability to work productively with many different case management teams for individual students

Working Conditions:

Typical office environment.

Central Piedmont is happy offer a comprehensive and affordable benefits package to full-time employees including:

• health care
• dental
• vision
• retirement and supplemental retirement
• flexible spending accounts (dependent care and health)
• life insurance and supplemental life insurance
• employee assistance program (for employee and family)
• short-term and long-term disability
• free parking
• holidays (12 + 2 necessity days)
• vacation (120 hours per year to start)
• sick leave (96 hours per year)
• personal days (2 days)
• voluntary shared leave
• paid parental leave (4 to 8 weeks)
• bereavement leave
• longevity pay

To learn more details, visit our Benefits page to see the Summary of Benefits.

01

Do you have an Associate degree and six months of work experience in a college, customer service, or administrative working environment or 3 years of experience in a college, customer service, or administrative working environment?

• Yes
• No

02

Do you have prior experience working in a call center or contact center environment?

• Yes
• No

Required Question

Employer Central Piedmont Community College

Address 1201 Elizabeth Avenue

Charlotte, North Carolina, 28204

Phone 7043306631

Website http://www.cpcc.edu