Student Success Navigator
Salary
See Position Description
Location
Campus - To be determined by department, MI
Job Type
FT Staff (exclude MCAAP & all instructors)
Job Number
202301196
Department
Dean of Student Success
Division
Counseling and Academic Advising
Opening Date
05/28/2026
Closing Date
6/3/2026 11:59 PM Eastern
Bargaining Unit
STA
Position Level
3
Salary Range
$59,464 -$78,260 Maximum salary upon new hire is $59,464 or as decided per the collective Bargaining agreement.
Working Hours and/or Working Conditions
Work 40 hours per week. Current operation is Monday and Tuesday 9am - 6pm and Wednesdays, Thursdays and Fridays 8am - 5pm - determined by the Unit Administrator. May include evenings and occasional weekend hours. Hybrid schedule may be available following probationary period and depending on student needs and program operations.
Knowledge, Skills and Abilities
Ability to work effectively and collaboratively in a team environment in an intensely outcomes-oriented department whose major work is linking individuals with the appropriate resources within and outside the college. Exceptional interpersonal and communication (both non-verbal and verbal) skills with the ability to influence, inspire, and interact effectively. Demonstrating a commitment to student advocacy, equity, and empathy for student needs and a commitment to supporting holistic student success while providing extensive customer service with courtesy and concerned attention to individual needs. Must be able to make decisions independently, exercise critical thinking skills to solve on-the-spot problems and to manage/prioritize tasks with minimal supervision. High level of confidentiality, discretion and ethical judgement required. Knowledge and use of Microsoft Office 365. Special training will be required to learn the Ellucian/Colleague system, Civitas/Inspire, etc. Must be able to effectively use technology and have strong computer skills. Comfortable presenting to groups; multilingual skills strongly valued.
Supervision
SUPERVISION RECEIVED: Reports to Director Counseling, Academic Advising, Student Access Services and Programs. May take direction from other administrators tied to college persistence and retention efforts. SUPERVISION GIVEN: N/A
Job Function
A key member of Macomb Community College's Student Success Team, supporting students from pre-enrollment through completion. Though a collaborative, coordinated care model, builds strong relationships, promotes belonging, and delivers holistic, strength-based support to help students achieve academic and personal goals. Ensures students are supported through outreach and intentional guidance during their educational journey with a commitment to high-quality service and a student-centered approach.
Job Responsibilities
Coaching & Student Success Support
Serve as a trusted resource and guide, helping students build confidence, navigate college systems, and develop a strong academic identity rooted in their strengths, values, and lived experiences.
Assist with empowering students to articulate and refine their academic, personal, and professional goals-providing direction, motivation, and a clear sense of purpose.
Maintain a proactive pulse on student momentum by monitoring progress, identifying early signs of disengagement, and intervening strategically to remove barriers to timely completion.
Co-create strategies that promote academic success, well-being, and resilience.
Apply Guided Pathways and Life Design frameworks to support intentional decision-making aligned with students' aspirations, career goals, and academic plans, while promoting self-reflection, agency, and a college-going mindset.
Student Lifecycle Coaching & Coordinated Care
Serve as a point of contact within the Student Success Team (SST) for a diverse caseload of new and returning students-including adult learners, first-generation, low-income, multilingual, and international students-providing tailored support throughout their academic journey.
Collaborate with cross-functional Student Success Team (SST) members to identify and address student challenges, support academic momentum, and improve retention and completion outcomes.
Provide timely, personalized guidance on technology tools and readiness resources to keep students engaged, supported, and tracked.
Maintain regular, proactive communication with students using varied outreach methods to foster connection, motivation, and engagement.
Identify and address barriers to students' success-including academic, financial, and personal challenges-through holistic, coordinated care.
Collaboration & Campus Partnerships
Build and maintain strong, collaborative relationships with key campus stakeholders-including but not limited to Enrollment Services, Academic and Workforce Unit, Academic Services, Student Life & Leadership Financial Aid, University Partnerships, and faculty-by actively engaging in cross-functional efforts that promote aligned, student-centered support.
Serve as an active liaison to assigned academic or service areas, ensuring seamless information sharing and care coordination.
Represent SST services at key college events such as Welcome Week, resource fairs, career or transfer activities, and other high-impact engagement opportunities.
Serve on college committees as assigned.
Outreach & Operational Support
Promote awareness of support services through tabling, classroom visits, outreach events, workshops, and presentations
Maintain up-to-date knowledge of college services and departmental offerings to provide accurate support.
Engage in ongoing professional development and represent the department with a student-centered mindset and service excellence.
Perform additional duties as assigned in support of SST and college-wide goals.
Data Tracking & Continuous Improvement
Use data, predictive analytics, and early alert systems to proactively monitor progress and provide just-in-time support.
Assist with tracking student progress toward completion and graduation using relevant data, success indicators, and student success plans.
Participate in data-informed outreach campaigns and support the implementation of continuous quality improvement efforts.
Document all coaching interactions, referrals, and interventions accurately in designated student information systems to ensure seamless coordination and continuity of care.
Education
Bachelor's degree required.
Qualifications
Three (3) years related experience in student support services, student success coaching or community-based case management required. Experience in working effectively in a diverse multi-cultural environment which may include historically underserved populations, at risk populations, first-generation and adult students required. Must have excellent interpersonal and communication skills and the ability to understand and navigate complex systems and demonstrate success in fostering inclusive, student-centered environments. Multilingual ability preferred.
Macomb Community College offers a comprehensive benefits package to full-time employees and their eligible dependents including health, dental, vision, and hearing aid coverage, and optional benefits of a health savings and dependent care and/or flexible spending accounts. We also offer full-time employee's options for retirement, deferred compensation plans, life and voluntary insurances, short-term disability, tuition waivers and reimbursement and paid holidays.
To learn more visit our Bargaining Unit Information page
https://www.macomb.edu/human-resources/employment-information/bargaining-unit-information.html
01
Do you have a Bachelors degree OR HIGHER
02
Do you have Three (3) OR MORE years experience in student support services, student success coaching or community-based case management
Required Question
Employer Macomb Community College
Address 16000 Hall Rd
Clinton Township, Michigan, 48038
Phone 586-445-7885