Student Success Specialist
Salary
$16.47 - $19.37 Hourly
Location
Main Campus - Orem
Job Type
Part-Time Staff
Job Number
FY2606127
Division
VP Student Affairs
Department
Student Success Center
Opening Date
06/23/2026
Closing Date
7/6/2026 11:59 PM Mountain
Required Documents Needed to Apply
Resume
Cover Letter
Applicant Support
1-855-524-5627
Support@schooljobs.com
Position Announcement
Join our dynamic team of Student Success Specialists and make a meaningful impact at Utah Valley University! This role offers the opportunity to empower students on their academic journey by providing personalized guidance, fostering connections, and helping them navigate challenges to achieve their goals. As part of a collaborative and innovative team, youll contribute to creating a positive campus culture focused on exceptional care, accountability, and results. With opportunities for professional growth and a supportive, purpose-driven work environment, this position is perfect for individuals passionate about student success and shaping the future of higher education.
Summary of Responsibilities
Manages a caseload of students, providing personalized outreach, guidance, and consistent support throughout their academic journey; connects students with appropriate campus resources and follows up to ensure their needs are met.
Advocates for students to resolve issues associated with their possible departure and encourage persistence. These efforts include one-on-one and face-to-face meetings with students to build a student success plan, connect them to appropriate resources, and provide ongoing communication and support.
Collects, analyzes, and documents student academic information and progress. Maintains confidential records, and/or other documents related to students.
Participates in committees with colleagues to improve student success processes, develop professionally, and plan events that support students. Contributes to refining outreach strategies, enhancing support initiatives, and fostering collaboration across our department to better serve students.
Supports the daily operation of the Student Success Open Lab by providing individualized, drop-in assistance to students with academic skill development, technology navigation, and access to campus resources.
Other duties as assigned.
Qualifications / Licenses / Certifications
Preferred Qualifications
Spanish and multi-lingual proficiency allows us to better serve our students.
Experience in higher education or support services.
Experience providing support, guidance, or services to students or clients in an educational or customer service setting.
Understanding of campus resources and student support services.
Knowledge / Skills / Abilities
Knowledge
Knowledge of campus departments, academic advising, tutoring, financial aid, and other student support programs.
Knowledge of best practices in student engagement, retention, and success.
Knowledge of effective methods for engaging students through email, phone, text, and in-person interactions.
Skills
Skills in organization and coordination for efficiency of workload productivity.
Skills in maintaining accurate student records and documenting outreach efforts.
Skills in actively listening to students and providing thoughtful solutions.
Abilities
Ability to communicate effectively both verbally and in writing to all students.
Ability to instruct and motivate students to continue their education.
Ability to build rapport with students and provide compassionate and proactive support.
Ability to handle difficult conversations with professionalism and empathy.
Ability to identify challenges and determine appropriate resources or solutions.
Ability to work effectively with colleagues, faculty and campus partners to support student success initiatives.
Ability to maintain confidentiality of records and information.
Ability and experience with Microsoft Office programs, including Excel and Word.
EEO Statement:
UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.
Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.
Although part-time and adjunct (less than 30 hours per week) employees are ineligible for the full-time employee benefits package, the university is pleased to offer the following:
Undergraduate tuition remission benefit:
Part-time: waives 100 percent of tuition and general student fees for up to 3 credit hours or 1 course after 6 consecutive months of employment and a minimum of 480 hours worked (dependents do not qualify)
Adjunct: waives 100 percent of tuition and general student fees for one course per semester in which there is an active teaching assignment at the university (dependents do not qualify)
Access to the Employee Assistance Program (EAP)
Access to Campus Recreation and Wellness
Exclusive cash rewards through Utah Community Credit Union's (UCCU) branch on UVU's campus when becoming a member
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What is your highest level of education?
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How many years of experience do you have in this type of position?
Required Question
Employer Utah Valley University
Address 800 W. University Parkway
Orem, Utah, 84058
Phone Applicant Support 855-524-5627
Website http://www.uvu.edu
Utah Valley University was established in 1941 as Central Utah Vocational School (CUVS) with the primary function of providing war production training. CUVS was part of the Provo School District located in south Provo. The institution received a state appropriation in March 1945 of $50,000 to operate for the 1945-1947 biennium. In 1947, the school received funding as a permanent state institution. A new site for the school was acquired on University Avenue in Provo in 1948; in the 1952, the state appropriated funding for the first construction on that site. As enrollments grew, the state acquired over 185 acres in southwest Orem and the first building was completed in 1977. Today, the University’s facilities consist of a combined total of 412 acres with 50 buildings with campuses in Orem, Provo, and Heber City and property in Vineyard and at Thanksgiving Point in Lehi.