Student Support Case Coordinator, Senior

Special Information

• Due to a university-wide staff classification transition, the expected start date for this position is on or after July 6, 2026.
• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.

About the Department/College

The Lumberjack CARE Center strives to equitably foster student development and success. To break down barriers for all students, we address concerns such as food insecurity, financial needs, and wellness. By collaborating with on-campus and community partners, we refer students to supportive services that best meet their needs. Focusing on case management, advocacy, resources, and essentials, the Lumberjack CARE Center serves the diverse needs of each student.

About the Position

The Student Support Case Coordinator, Sr position at the Lumberjack CARE Center provides advanced non-clinical case management, Title IX supportive measures in conjunction with the Title IX Coordinator or designee, and family support services for students experiencing complex or high-impact challenges. The position conducts risk and suicide assessments, manages sensitive cases including behavioral health hospitalizations, and coordinates interventions with campus and community partners. This position coordinates key departmental programs, supports emergency grant and scholarship processes, and provides guidance to student staff and trainees.

This position may be offered on a 10-, 11-, or 12-month appointment (83%–100% of a full-time schedule, also referred to as 0.83–1.0 FTE), depending on candidate preference and business needs. The annual budgeted salary for this position ranges from $43,433 to $52,000.  Final compensation will be based on the selected schedule and is commensurate with the candidate’s qualifications and related experience. The role begins in July and follows an annual appointment cycle. 

Responsibilities Include

65% - Case Management

• Manage CARE referrals.
• Liaise with Counseling Services to coordinate care and share information.
• Provide case management services for students experiencing behavioral health hospitalization.
• Deliver Supportive Measures for students involved in Sexual Misconduct (Title IX) cases including accurate record keeping, one-on-one meetings, coordinating academic and housing accommodations, communicating with faculty, and connecting with campus and community resources.
• Utilization of Guardian sexual misconduct case management platform.
• Outreach to students of concern and offer referral to individualized resources and/or action plans to minimize/resolve problems.
• Assess Risk Level using NaBITA risk rubric.
• Assess for suicide risk.
• Assist students in navigating various university processes and collaborate with other departments, faculty, and staff to expedite resolution of problems.
• Facilitate enrollment needs such as withdrawals for psychological or medical related matters.
• Engage student’s support system, including parents, guardians, or others, when necessary, to mobilize support for the student’s needs.
• Field phone / email inquiries about CARE concerns or student needs.
• Participate in regularly scheduled case management meetings.
• Keep accurate documentation related to all student cases using Maxient data management system.
• Use accurate data markers and ensure accuracy of data.

20% - Family Services

• Provides resources and referrals for families of students with extenuating circumstances and those needing university navigation support.
• Collaborates with NAU’s Family Access, Communication, Transition and Support (FACTS) team.
• Supports planning, program development, coordination, execution, and evaluation of Family Weekend events.
• Coordinate the President Cruz Rivera/Dr. Brusi Student Parent grants selection process.
• Coordinate the Parent Fund Scholarship selection process.
• Supports Family Hub communications.

5% - Supervision

• Supervise CARE student workers.
• Supports the hiring/selection of Graduate Assistants, interns, and student workers.

5% - Marketing

• Help create and maintain updated website and other marketing materials related to Case Management and other CARE Center services.
• Keep campus and community resource information current and up to date.
• Serve as a point of contact for campus community members who are seeking consultation and advice about programs and services.

5% - General Lumberjack CARE Center Duties

• Staff department, divisional, and university-wide events, as needed.
• Represent the CARE Center on divisional and university committees.

Minimum Qualifications

• Bachelor’s degree in behavioral science, social work, education, counseling, student personnel, or relevant field.
• 2 years of relevant experience.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Master’s degree in behavioral science, social work, education, counseling, student personnel, or relevant field.
• Experience providing direct service (counseling, academic advising, mentoring, and/or coaching) to students in a higher education institution.
• Experience working directly with or in a behavior health inpatient facility.
• Experience working with clients experiencing a behavioral health crisis or trauma.
• Experience supervising student staff, trainees, volunteers or professional staff.
• Experience with Maxient or other database management system, including tracking, documenting, report writing, and data analysis.
• Experience utilizing the NaBITA Risk Rubric.

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of current physical health, mental health, alcohol and drug use, and social issues on university campuses.
• Knowledge of primary factors that impact student retention and common strategies used to increase student success.
• Knowledge of higher education law, including FERPA, Title IX, HIPAA, etc.
• Knowledge of university policies and procedures relating to student support and case management.
• Knowledge of industry trends related to student support and case management.

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Customer service skills.
• Interviewing skills.
• Active listening skills.
• Strong leadership skills.
• Sound organizational and administrative skills, including accurate data entry, documentation of interactions, and organization of work schedule.

Abilities

• Establishes and maintains effective working relationships.
• Works with people from a variety of backgrounds.
• Works independently.
• Problem solving, organizational, and analytical capabilities.
• Balances competing priorities.
• Communicates effectively.
• Collaborates with and leverages community resources.

Compensation

Budgeted salary for .83 FTE (10-Months) is $43,433. Annual salary commensurate with candidate's qualifications and related experience.

Budgeted salary for .92 FTE (11-Months) is $47,617. Annual salary commensurate with candidate's qualifications and related experience.

Budgeted salary for 1.0 FTE (12-Months) is $52,000. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

Northern Arizona University will not provide any U.S. immigration support or sponsorship for this position.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.