Student Support Guide

Student Support Guide

Salary

See Position Description

Location

Campus - To be determined by department, MI

Job Type

Part-Time

Job Number

202301315

Department

Enrollment Services

Division

Admissions & Outreach

Opening Date

08/19/2026

Closing Date

9/2/2026 11:59 PM Eastern

Bargaining Unit

PT

Position Level

4

Salary Range

$16.56-$17.88 or per the Collective Bargaining Agreement. Maximum salary upon new hire is $16.56.

Working Hours and/or Working Conditions

HOURS: To be scheduled by the department as needed but not to exceed 25 hours per week. Days and hours may vary and may include evenings. May be assigned to either campus.

Knowledge, Skills and Abilities

Must have excellent interpersonal skills, written and verbal skills. Ability to be intuitive to the feelings and interests of a diverse population of students and staff; experience explaining policies and processes. Interest in being part of an enthusiastic and supportive environment that encourages student success. Must be able to exercise independent judgment with minimal supervision.

Supervision

SUPERVISION RECEIVED: Reports to the Director of Admissions & Outreach; receives day-to-day work direction/assignments from Staff Coordinator, Student Support Guide Services, or the Manager of Admissions & Outreach. SUPERVISION GIVEN: None

• Description
• Benefits

Job Function

Assist with student support services for prospective, applied, and current students, recruitment and admission efforts which include applications, campus tours, new student orientation, placement testing, student service labs, Macomb OneCard, registration.

Job Responsibilities

• Welcome and triage students upon office entry. May be assigned to work in Admissions & Outreach, Student Services Labs or Placement Testing on any given day.
• Answering calls on the ACD line, making outbound calls and responding to emails from various departmental mailboxes
• Assist and support students, staff and faculty in the various student service processes that could include:
• Admission Account/Application
• Registration - credit and workforce/continuing education
• New Student Orientation
• Macomb OneCard
• Placement Test
• Financial Aid
• Forms/My Macomb
• Direct students to appropriate offices as needed for assistance
• Placement Test administrating
• Proctor test by following appropriate testing procedures
• Process test scores on Colleague
• Provide copies of scores as needed to student
• Maintain accurate test records
• Monitoring and assisting students within the various office locations
• Provide support as needed for campus tours
• Assisting with student data entry in both Recruit and Colleague
• Verify student data and take student photos for the Macomb OneCard
• Handle special projects as assigned
• Participate in departmental trainings as appropriate
• Perform other duties as assigned

Education

High school diploma; some college coursework helpful.

Qualifications

Three years customer service experience required. Higher education setting preferred.

Part-time employees are eligible for some Macomb Community College benefits including retirement with the Michigan Office of Retirement Services, as well as voluntary options for retirement. Part-time employees are also eligible for accrual of PTO and tuition waivers.

To learn more, visit our Bargaining Unit Information page

https://www.macomb.edu/human-resources/employment-information/bargaining-unit-information.html

Employer Macomb Community College

Address 16000 Hall Rd

Clinton Township, Michigan, 48038

Phone 586-445-7885

Website https://www.macomb.edu/human-resources/index.html