Student Support Lab Instructor

STUDENT SUPPORT LAB INSTRUCTOR

MCA

SUMMARY

The Student Support Lab Instructor supports student retention, engagement, and academic achievement throughout the student lifecycle while providing instructional and skills-based support within the laboratory environment. This role serves as a key resource for students by identifying and addressing barriers to success, monitoring academic progress, conducting proactive outreach, and reinforcing hands-on clinical and laboratory competencies. The ideal candidate demonstrates experience in student coaching, advising, training, instruction, or skills development; the ability to work independently while maintaining compliance with institutional policies and procedures; proficiency with student information systems, learning management systems, Microsoft Office applications, and related educational technologies; and strong communication skills with a commitment to professionalism and confidentiality.

RESPONSIBILITIES & DUTIES

Student Engagement, Retention & Success

1. Conduct Welcome Calls and Student Success Plan Calls to establish student goals and develop strategies for overcoming obstacles to completion.
2. Partner with Admissions to prepare students for their first day and promote student readiness.
3. Maintain proactive communication with students throughout their educational journey through phone, email, virtual, or in-person interactions.
4. Monitor attendance, engagement, and academic progress, providing intervention and support to at-risk students.
5. Support retention initiatives through outreach during key milestones and periods of increased risk.
6. Serve as a liaison between students, faculty, and staff to facilitate communication and resolve concerns.

Lab Instruction & Academic Support

1. 1. Facilitate and support lab activities, assignments, and learning experiences in accordance with program curriculum.
   2. Instruct, guide, and coach students in the lab learning environment.
   3. Demonstrate procedures, processes, and proper equipment usage as required by the curriculum.
   4. Evaluate student skill development, provide constructive feedback, and maintain appropriate assessment records.
   5. Tutor and mentor students who require additional assistance with lab skills or course concepts.
   6. Maintain accurate and up-to-date records of student competencies, skill checklists, and progress.
   7. Foster a professional, safe, and supportive learning environment that promotes student confidence and success.

Compliance, Documentation, & Reporting

1. Verify student identity and ensure compliance with FERPA and institutional policies.
2. Maintain accurate student records, reports, and required documentation
3. Compile retention, academic progress, and student success reports, as assigned.
4. Ensure timely documentation of student interactions, interventions, and academic support activities
5. Support first-contact resolution and efficient student service.

Collaboration & Institutional Support

1. Collaborate with Admissions, Academic Affairs, faculty, and campus staff to support student persistence, academic success, program completion, and positive educational outcomes.
2. Collaborate with the Academic Affairs team to address academic and retention-related concerns.
3. Participate in departmental, faculty, and institutional meetings to support student success initiatives and operational effectiveness.
4. Contribute feedback regarding curriculum effectiveness, student performance, and student success strategies.
5. Assist with implementation of academic interventions and student success initiatives that support institutional goals.

Professional Development

1. Develop a professional development (self-development and professional growth) plan.
2. Provide documentation that demonstrates the professional development plan has been executed.
3. Attend departmental meetings and participate in professional development and compliance training activities.

Other duties as assigned.

JOB SPECIFICATIONS

Competencies

1. Professional Communication.

2. Detail-Oriented and Organized.

3. Critical Thinking and Problem Solving.

4. Ethical Conduct.

5. Confidentiality and Discretion.

6. Independent and Collaborative Work.

7. Emotional Intelligence.

Supervisory Responsibility

This position does not have direct supervisory responsibilities but collaborates with the academic team to support student success.

Work Environment & Physical Requirements

This position operates within a structured educational, office, classroom, and lab environments. The role also involves regular engagement with team members and/or students. Standard office equipment is used routinely, including-but not limited to-computers, real-time communication systems, phones, and printers. The position may perform procedures or processes and operate or demonstrate the use of appropriate equipment as designated by the curriculum. The employee must be able to:

• Remain in a stationery or mobile position for extended periods to perform job duties.
• Occasionally move, position, or adjust items such as files, office supplies, or equipment.
• Maintain sufficient visual acuity to read, review, and prepare documents.

Reasonable accommodation requests will be considered in accordance with ADA guidelines.

Travel

This position may require occasional travel to other campus locations, off-site work-related locations, such as but not limited to, externship sites or campus events.

Position Type/Expected Hours of Work

This is a full-time, non-exempt, salaried position. It is 40 hours a week. This is a hybrid position. Work schedules may vary based on student needs and institutional requirements and will include evening and weekend hours, i.e., a minimum of two (2) Saturdays per month are required.

Requirements: Education, Licensing, Prior Work Experience & Other

• Education: Preferred: Associate degree or higher in Medical Assistant or related field. Will consider medical assistant diploma upon experience and competencies.
• Licensure: No Requirements. National certification as a Medical Assistant-such as through the National Healthcareer Association (NHA) is a plus.
• Prior Work Experience: Preferred: At least three years of prior practical work experience as Medical Clinical Assistant or related field.

Valley College will verify the academics and prior employment.

SUPERVISORY CONTROL

Direct Report: Online Director of Academic Affairs

Oversight: Regional Director

May receive collaborative direction from campus management to support institutional goals

The job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.