Student Support Manager

Trading Academy

Atlanta, GA

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JOB DETAILS

SKILLS

Academic Advice, Administrative Skills, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, Event Management, Follow Through, Interpersonal Skills, Logistics, Microsoft Office, Multitasking, Operations Management, Organizational Skills, Problem Solving Skills, Project/Program Coordination, Record Keeping, Relationship Management, Retention Programs, Sales Management, Salesforce.com, School Attendance, Training/Teaching Curriculum

LOCATION

Atlanta, GA

POSTED

4 days ago

Client Success & Education Advisor

Trading Academy helps people build financial confidence through hands-on trading and investing education.

As a Client Success & Education Advisor, you will guide students throughout their learning journey - from their first workshop registration through advanced coursework. You'll be the person who ensures every student feels supported, organized, and inspired to continue building their financial knowledge.

This role blends client support, hospitality, and education advising. You'll help students navigate their next steps in the curriculum, introduce them to continuing education opportunities, and create an experience that keeps them engaged in their learning journey.

Whether you've been in the workforce continuously or are returning after time away, what matters most is your ability to connect with people, stay organized, and help others follow through on goals that matter to them.

What You'll Do

Student Experience & Relationship Management
Serve as the primary point of contact for students attending programs at the Atlanta center
Answer questions, resolve issues, and ensure every student has a welcoming and well-organized experience
Build relationships with students and help them stay engaged in their education path

Education Pathway Guidance
Introduce students to continuing education opportunities, Mastermind sessions, and advanced coursework
Help students understand how different programs fit into their financial education journey
Play an active role in student retention and program growth

Program & Center Coordination
Coordinate class schedules, registrations, and classroom logistics
Maintain student records, attendance, and engagement notes in Salesforce
Support instructors with classroom setup, materials, and technology
Assist with workshop events and student activities

Operations & Center Management
Manage day-to-day center logistics including supplies, meals, classroom upkeep, reporting, and payments
Collaborate with Enrollment, Education, and Operations teams to ensure a seamless student experience

What We're Looking For
3+ years of experience in customer service, hospitality, education, events, administrative coordination, or client support
Strong interpersonal skills and comfort engaging with people face-to-face
Highly organized with the ability to manage multiple priorities in a dynamic environment
Microsoft Office proficiency; Salesforce or CRM experience is a plus
Willingness to support occasional evening or weekend workshops

Why Trading Academy?
If you enjoy building relationships, creating great experiences for people, and helping others stay committed to their goals, you'll thrive here. You'll be part of a team dedicated to helping individuals build financial confidence and take control of their financial future.

About the Company

Trading Academy

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