Student Support Specialist - Admissions & Records

Student Support Specialist - Admissions & Records

Salary

See Position Description

Location

318 Union Street, Watsonville, CA

Job Type

Full-time (100%)

Job Number

2026-02187

Department

A&R (Admissions & Records)

Division

Student Services

Opening Date

09/17/2026

Closing Date

10/9/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Please apply for this job directly on the Cabrillo College job opportunities page here.

Employment Opportunity

We need YOU! Cabrillo College is looking for staff to provide quality programs and services for a diverse student population, promoting ever-evolving needs as our students grow toward their individual aspirational goals. Cabrillo is a Hispanic Serving Institution (HSI) with a special focus on enhancing the Latinx student experience. Come join our team, valuing high-level and innovative instruction, support services, a welcoming environment, and helping to change the world one student at a time!

This full-time, 12-month-per-year Student Support Specialist - Admissions & Records position works onsite primarily at our Watsonville campus, but may work at other locations as required, performs routine to complex administrative support in an assigned student services center or department; provides front-counter support to students; verifies accuracy of enrollment forms and financial aid forms and assists students in correction/completion; schedules counseling appointments; performs and reconciles cashiering; assists with outreach and campus tours; assists with student employment and career research; creates and maintains department-specific tracking systems, reports, records and files required for work processes; and performs related duties as assigned.

The ideal candidate will share Cabrillos commitment to educating its racially and socioeconomically diverse student population. Cabrillo College serves approximately 10,500+ students per term. As of the 2025 Academic Year, 71% of Cabrillo students are members of minoritized populations, identifying themselves as LatinX (49%), Multi Ethnic (20%), Asian (1%), Black Non-Hispanic (<1%), Filipino (<1%), American Indian/Alaskan Native(<1%) and Pacific Islander (<1%). In 2006, Cabrillo College was designated a Hispanic-Serving Institution, reflecting the great responsibility that the College has to the educational attainment and economic well-being of the surrounding community.

COMPENSATION AND BENEFITS:

Starting Salary Range: $4,660 to $5,394 per month; plus 5% annual increases up to step 7; maximum initial salary step placement on the classified salary schedule is step 4. Full-time (40 hours per week) assignment, 12 months per year. Monday through Friday, 8:00 a.m. - 5:00 p.m. with evenings and weekends as required.

Classified employees are required to join the California Public Employees Retirement System (CalPERS) and, as such, contribute 8% of their monthly salary to CalPERS on a pre-tax basis. Position scheduled to begin as soon as possible, pending continued funding and Governing Board ratification. Salary is subject to proration based on the beginning date of assignment. Cabrillo is unable to sponsor work visas.

Benefits: Our comprehensive benefits package includes medical, dental, life, short- and long-term, and vision (optional) insurance provided at a share of cost on a pre-tax basis, CalPERS Retirement, and an Employee Assistance Program. Please see the Benefits link on the HR webpage for more information.

Work-Life Balance: This opportunity is a full-time assignment, months per year. Classified employee benefits include:

• Twelve (12) days of vacation leave accrued annually; rate increases up to a maximum of twenty (20) days at year ten (10)

• Twelve (12) days of sick leave accrued annually, seven (7) of which can be used as Personal Necessity days annually

• Nineteen (19) paid holidays annually

• Five percent (5%) Longevity award annually after ten (10) years of service, with increases to fifteen percent (15%) at twenty (20) years

• Professional Growth educational incentive program

As a classified staff member at Cabrillo College, you will join a vibrant community of professionals and educators working together to provide a positive educational environment where our students experience diverse academic and cultural perspectives.

Examples of Duties

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Facilitates the day-to-day operation of Admissions & Records; performs customer service at a front desk, via email, or over the phone; answers questions and explains service processes, procedures, rules and guidelines; screens students and the public for a variety of services; schedules appointments and enrolls students in workshops; assists students in accessing Admissions & Records services.
• Assists students with understanding and completing information and/or forms; reviews admissions and records forms for completion and assists students with electronic submission processes; reviews and scans transcripts and course equivalency information, graduation articulation requirements and transfer information; checks status of fee payments, waivers and financial aid.
• Tracks and inputs student and financial data into appropriate systems; processes various applications, forms and student records; prepares for review and submits statistical records and reports.
• Collects and processes a variety of student fee payments; safeguards student privacy; verifies and issues guest and student one-day parking passes; collects money for student parking permits, parking citations and bus passes; authorizes parking permit refunds; balances and reconciles cash drawers and prepares daily cash reports and deposits; records daily deposits in appropriate systems.
• Enters and retrieves data and prepares periodic and special reports, correspondence and other written materials using a personal computer system and various software such as email, word processing, spreadsheets and databases; performs basic research; develops, tracks, reconciles and reports administrative processes, metrics and documents; creates and maintains electronic and physical filing systems.

As assigned:

• Provides information to students, faculty, and the community on processes, policies and procedures; assists students, faculty, staff, and the public on the use of specialized software and the internet for information searches; processes applications, timesheets, background checks and other student documentation.
• Counts, audits and verifies daily receipts from front counter, including check, cash and credit card totals; audits and verifies daily deposits; reviews and verifies financial report totals and identifies, researches and corrects errors, within established policies and procedures.

OTHER DUTIES

• Assists with the training of student aides; monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards.
• May assist with classroom presentations, workshops, outreach events and major events on campus.
• Performs related duties as assigned.

Minimum Qualifications

EDUCATION AND EXPERIENCE

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Understanding of, and sensitivity to, the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty, and staff AND
• Graduation from high school or GED equivalent, AND two (2) years of clerical support experience, preferably involving frequent public or student contact OR
• An equivalent combination of training and experience

PLEASE NOTE: Additional education may be substituted for the experience on a year-for-year basis up to two (2) years.

DESIRABLE:

• Bilingual skills in Spanish

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• Modern office practices, procedures and equipment including knowledge of computers and applicable software programs.
• Customer service practices and telephone etiquette.
• District rules, policies and procedures applicable to Admissions & Records operations.
• Practices and techniques of sound business communication; correct English usage, including spelling, grammar, and punctuation.
• Basic bookkeeping and elementary accounting practices and procedures.
• Applicable sections of the California Education Code, Title V, and other applicable laws.
• The Family Educational Rights and Privacy Act and other District, state, and federal laws, rules, regulations, and policies governing student records.

Skills and Abilities to:

• Provide customer service in person and over the phone.
• Comprehend requests for information or assistance, identify appropriate resources, and effectively provide service.
• Review student applications and forms for completeness and accuracy.
• Type accurately at a speed necessary to meet the requirements of the position.
• Track and report statistical information utilizing complex spreadsheets and databases.
• Perform mathematical calculations.
• Interpret, explain, and apply complex legal mandates, regulations, guidelines, policies, and procedures applicable to assigned responsibilities with consistency and a high degree of accuracy.
• Exercise tact and diplomacy in dealing with sensitive, complex, and confidential student issues and situations.
• Organize, set priorities, and exercise sound, independent judgment within areas of responsibility.
• Maintain confidentiality of District and student files and records.
• Communicate effectively, both orally and in writing.
• Understand and follow written and oral instructions.
• Establish and maintain effective working relationships.
• Uphold the District's mission, values, and objectives including equity and Guided Pathways.
• Support an inclusive work environment that fosters diversity, respect and engagement.

LICENSES, CERTIFICATES AND OTHER REQUIREMENTS:

• A valid California driver's license or ability to access and use alternative transportation.

Additional Information

Application Process:

• Complete the application with a minimum of three (3) professional references and answer all supplemental questions; provide detailed information to aid in determining that the minimum qualification requirements have been met

• Attach resume

• Attach all unofficial transcripts for college coursework completed, if applicable (copies, photos, and downloads are acceptable), displaying any degrees conferred. Foreign transcripts must be evaluated for U.S. equivalency at the applicant's expense -click here for more information.

Please note: All application materials must be received by 11:59 pm on the closing date indicated above.

Attention Applicants

Only completed applications with the above required documents will be reviewed by the committee. Application materials not required (including cover letters or letters of recommendation) for this position will not be reviewed. Remove personally identifiable information such as personal photos, Social Security number, birth date, age, and gender from your application materials. Expenses related to the recruitment process are the responsibility of the applicant. Cabrillo is unable to sponsor work visas. A position eligibility pool may be established to fill other full-time, part-time, or substitute assignments as needs arise.

Questions? Concerns? Please contact HR, as Departments, Divisions, and Committee Members are unable to discuss active recruitments with potential candidates.

Selection Procedure

A search committee will review and invite applicants for an interview. Meeting the posted requirements does not guarantee an interview. A written performance exercise and/or presentation may be a part of the interview, and finalists may be invited to return for a second interview. All notifications will be via email and can also be accessed through your application profile.

Conditions of Employment

Selected candidates given a conditional offer of employment are required to submit tuberculosis screening clearance results, proof of eligibility to work in the United States, and present their Social Security card upon hire (for payroll purposes). Cabrillo is an E-Verify employer.

EEO Statement

Cabrillo College is an equal opportunity employer and actively seeks a diverse pool of qualified applicants. The policy of the College is to encourage applications from all persons. No person shall be denied employment because of ethnicity or race, color, sex or gender, gender identity, gender expression, age, religion, marital status, disability, sexual orientation, national origin, medical conditions, status or protected veteran status.

Accommodations

Persons with disabilities who require reasonable accommodation to complete the employment process must notify Human Resources at cabrillohr@cabrillo.edu.

Cabrillo College currently provides a benefit stipend contribution for medical, dental, life and long-term disability insurance for full-time employees and eligible dependents. Please note: Employees who work less than 1,040 hours per year are not eligible for benefits. More than part-time contracts will receive a pro rata benefit stipend based on the percentage of assignment.

Classified employees are required to join the California Public Employees Retirement System (CalPERS) and as such contribute 8% of their monthly salary to CalPERS on a pre-tax basis. (For additional details you can visit the CalPERS webpage.)

For more information related to benefits, please visit the Cabrillo College Human Resources Benefits webpage on our website.

01

IMPORTANT: All applicants are required to submit responses to the following supplemental questions. Your responses will provide information about your background and experience related to this position and will be used in the screening and selection process. Be concise, yet specific and informative in your responses to these supplemental questions. "See resume", "Will be answered during interview", attachments, or links/URLs (unless a question specifically requires it) will not be accepted as a substitute for your responses to the questions in the following boxes. Please indicate below that you have read and understood these instructions.

• Yes
• No

02

The principles of Diversity, Equity, Inclusion, and Accessibility (DEIA) are core to Cabrillos Mission. Please give a specific example of how you have supported an environment where differences are valued, encouraged, and supported.

03

Describe how you work as part of a team. Provide an example of your contributions as a member of a team within a professional setting.

04

Describe a time you used technology to manage or organize records, preferably in a student-focused or academic setting. What specific tools did you use, and how did they help you maintain accuracy?

05

Have you attached all documents listed as required in the "Application Process" section of the Job Bulletin to this application?

• Yes
• No

06

I understand and reconfirm my consent and authorization that if I am a final candidate for this position, Cabrillo College or its authorized agent(s) may conduct comprehensive, job-related background and/or reference checks, including job history, criminal history, identity check, and/or fingerprinting. This reconfirmation question and its answer are confidential and will not be seen by the Search and Selection Committee.

• I agree
• I do not agree

Required Question

Employer Cabrillo College

Address 6500 Soquel Dr

Building 1550

Aptos, California, 95003

Phone (831) 479-6217

Website http://cabrillo.edu