Student Support Specialist (*Restricted)

Posting Details

Posting Summary

Working Title Student Support Specialist (*Restricted) Role Title Education Support Spec II Role Code 29143-FP FLSA Nonexempt Pay Band 03 Position Number 280R0098 Agency Northern VA Community College Division NV280-VP Workforce Development Work Location Loudoun - 107 Hiring Range $58,000/yr Emergency/Essential Personnel No EEO Category 5-Paraprofessionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Monday - Friday 8:30am to 5:00pm and occasional work evenings and weekends

Sensitive Position No Job Description

General Description:

The Student Support Specialist provides customer service functions, enrollment and program support for NOVA Workforce. This position will be responsible to serve the students and NOVA Community at large in a timely fashion.

This position is not eligible for telework.

Duties and Tasks:

• Provide quality customer service
• Identify and assess customer's needs to achieve satisfaction
• Handle customer complaints and provide appropriate resolutions and alternatives
• Perform registration tasks and/or provide guidance to students
• Enter and maintain accurate data into the student information system
• Issue enrollment confirmation emails and letters
• Troubleshoot and resolve enrollment problems
• Ensure that instructors have all instructional materials needed
• Organize and maintain files and records
• Assist program developers/managers/coordinators to ensure logistical arrangements for programs are met
• Provide general office support tasks
• Assist with the marketing of classes
• Perform other related duties as required
• This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

KSAs:

• The ability to adapt and respond to different audiences
• Excellent written and oral communication skills
• Strong interpersonal and organizational skills
• Ability to work cooperatively with students, instructors and staff; especially as part of a team
• Ability to work on multiple projects independently, at times under stress
• Ability to develop and prepare reports
• Ability to provide accurate information and courteous customer service
• Ability to interact effectively with internal and external customers
• Attention to detail and ability to take initiative

Minimum Work Experience:

• Experience in Microsoft Office Suite.
• Experience in an office setting with office procedures, managing files, schedules and paperwork.
• Customer service and forward-facing experience.
• Administrative office experience
• Must be willing to work at multiple Workforce locations due to the needs of the division

Additional Considerations

• Experience in a higher education setting.
• Experience working with enrollment.
• Experience working with under-served and underrepresented populations
• Bilingual abilities are a plus.

Operation of a State Vehicle No Supervises Employees No Required Travel

Maybe required to travel between NOVA Campuses.

Posting Detail Information

Posting Number CLS_4534P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 06/23/2026 Job Close Date 07/07/2026 Open Until Filled Agency Website www.nvcc.edu Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA's commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College.

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have tools and development opportunities to support and promote NOVA's mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu.

The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA's Annual Security Reports.

Employees must reside in Virginia, Maryland or District of Columbia.

Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/97395

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.

• Yes

• No

• • I understand that this position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the college.

• Yes

• No

• • I understand that this position is not telework eligible and I will be required to attend work in-person.

• Yes

• No

• • I understand this position is located in Virginia and I will be required to reside in the DMV metro area.

• Yes

• No

• • Do you now, or will you in the future, require sponsorship for an employment visa?

• Yes

• No

• • Do you have experience in Microsoft Office Suite?

• Yes

• No

• • Do you have experience in an office setting with office procedures, managing files, schedules and paperwork?

• Yes

• No

• • Do you have customer service and forward-facing experience ?

• Yes

• No

• • Do you have administrative office experience ?

• Yes

• No

• • Are you willing to work at multiple Workforce locations due to the needs of the division ?

• Yes

• No

• • Are you willing to work some evenings or occasional weekend hours?

• Yes

• No

• • Are you willing/able to travel to all NOVA campuses when/if necessary?

• Yes

• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application
• Other Document
• Alternative Hiring Process Letter
• SF-50 (Documentation of involuntary separation from Federal Agency)